Store Manager - Harrogate

Body Shop (The); Hull and East Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Body Shop seeks an inspirational leader and activist to drive store performance and sales while nurturing customer engagement. This role requires excellent leadership skills, a passion for beauty, and an ability to motivate a team, along with the commitment to uphold the company's ethical values. The position offers a dynamic work environment with opportunities for growth, various employee benefits, and a focus on community involvement.

Benefits

50% discount on regular products

Freebies with new product launches

Paid volunteer days

Opportunities for growth within the Brand

Qualifications

• Experience in a customer facing role, people leadership & team development.
• Able to meet sales & performance targets with outstanding planning & organizing skills.
• Experience coaching & developing a successful team.

Responsibilities

• Drive store & team performance to deliver retail excellence and engage customers.
• Problem solve effectively and manage stock.
• Use data to make sound decisions for sales growth.

Skills

Leadership

Customer Engagement

Communication

Tools

Microsoft Office Suite

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good thats us. Over 40 years later, were proud to be pioneering cruelty-free beauty every step of the way. Were the original ethical beauty brand. Weve got a thing for empowering people and enriching our planet. Were all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. Were never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. Were fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone whos not afraid to mix things up.

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More About The Role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Manage stock; monitor & manage change
• Confidently use the data (KPIs) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
  
  

What We Look For

• Experience in a customer facing role, people leadership & team development
• Able to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team
• Outstanding leadership & communication skills
• Experience using data (KPIs) to make sound business decisions
• Comfortable with Microsoft Office Suite
• Flexibility to work across Sunday to Saturday is required
  
  

What We Offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We dont believe in uniformity. Well give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
  
  

Talent Drivers

CommercialityCollaborative SkillsLeadershipPersonal ConductPurpose