Store Manager - Woking Area

Costa Coffee; Guildford; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking coffee brand as a Store Manager in Guildford, where your leadership will drive team engagement and sales growth. This role is all about accountability, from creating a welcoming atmosphere for customers to inspiring your team to deliver exceptional service. You'll manage stock and labor effectively while developing your team's skills to ensure they thrive. With a strong emphasis on community involvement and personal growth, this position offers a unique opportunity to make a real impact in the coffee industry. If you're passionate about coffee and people, this is the perfect role for you!

Benefits

Paid bonus scheme up to £11.5K

33 days holiday

Bespoke training and development

Free handmade drinks

50% discount on food and drinks

Share Incentive Plan

Salary Sacrifice Pension Scheme

Cycle to work scheme

Dedicated discounts app

Community involvement opportunities

Qualifications

• Proven leadership experience with high-performing teams.
• Ability to drive sales and manage stock effectively.

Responsibilities

• Create a welcoming environment for customers to drive loyalty.
• Inspire and develop your team to reach their potential.

Skills

Leadership

Customer Service

Team Development

Commercial Awareness

Resilience

Job description

Store Manager – Guildford / Surrey Area - Permanent

Due to the continued growth ambitions here at Costa Coffee, we are looking to engage with strong leaders who can support driving the operation forward both in terms of commercial and team impact. We have strong pipeline of new stores planned and along with our internal talent we would like to bring in strong leaders to drive team engagement, development, strong customer and of course strong sales growth.

A bit about the role

Everything – and we mean everything – is your accountability. From building a strong super engaged team to building a loyal customer base to drive sales and increase transactions. So go ahead and make it your own.

What’s involved?

• Creating the perfect environment for customers who want to return time and time again
• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers.
• Taking ownership of growing sales, transactions and increasing profit through effective management of stock, labour, training, and reward and recognition
• Inspiring your team to deliver with every interaction
• Training and developing your team to reach their full potential and grow through the business

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Store Manager?

• Strong proven leadership experience is essential with a track record of managing high performing teams
• Experience of managing, coaching, and developing team members – they could be our future leaders
• A brand ambassador who ensures attention to brand standards
• An ambitious character who wants to be part of our growth journey
• Ability to thrive under pressure, execute at pace and show resilience
• Flexibility to support where needed in the area
• A commercial mind with the ability to think ahead and see the bigger picture, maximizing every sales opportunity

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Paid bonus scheme with the potential to earn up to £11.5K
• 33 days holiday (inclusive of bank holidays)
• Bespoke training and development to suit your career aspirations
• Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)
• Costa Discount App – 50% off food & drinks in Costa owned stores when you’re not working
• Share Incentive Plan – Giving you the chance to become a shareholder in Coca-Cola
• Salary Sacrifice Pension Scheme up to 10% matched
• Cycle to work scheme
• Dedicated discounts app so you can make savings on the go
• Opportunity to impact your local community by getting involved

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

A bit about us

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust, and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate, and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities, and people.

At Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.

For any reasonable adjustments and general queries please contact [e-mail]

• Job Family: UK_Store Managers
• Job Function: Retail Operations - Store Manager