Store Manager – Guildford Area

Costa Coffee; Guildford; On-site; GBP 39,000; Full time

Job summary

An established industry player in the coffee sector is seeking a dynamic Store Manager to lead their Guildford area operations. This role is not just about managing a store; it’s about creating a welcoming environment that customers love to return to. You will take charge of sales, profit, and team development while fostering a strong customer service culture. With a commitment to diversity and inclusion, this forward-thinking company offers a vibrant workplace where your leadership can shine. Join a passionate team and be part of an exciting growth journey that empowers you to make a real impact in the community.

Benefits

Coca-Cola share scheme

50% discount on food and drinks

Smart pension matched up to 10%

Quarterly and annual incentive scheme

Qualifications

• Strong leadership and team management experience.
• Ability to drive customer service and sales performance.

Responsibilities

• Manage store operations and drive customer service excellence.
• Train and develop team members to achieve their best.

Skills

Team Leadership

Customer Service

Sales Management

Community Engagement

Job description

Category: Retail Operations - Store Manager

Store Manager – Guildford Area – Up to £39,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

1. Access to the Coca-Cola share scheme including matched contributions
2. 50% discount on all your favourite food and drinks in Costa owned stores
3. A smart pension that is matched up to an amazing 10%
4. Quarterly and annual incentive scheme, with the opportunity to earn up to £11,500 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

1. Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
2. Creating the perfect setting that customers want to come back to again and again
3. Taking ownership with brilliant management of sales, profit, our teams, and recognition
4. Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

1. A strong leader with experience managing and developing successful teams
2. A forward-thinker with one eye on where we’re heading and the other on the bigger picture
3. An ambitious character who wants to be part of our growth journey
4. A brand ambassador dedicated to maintaining high standards