Store Manager - go Outdoors

JD GROUP; Barnstaple; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Store Manager to oversee operations in Barnstaple. The role involves managing a motivated team, driving sales performance, and ensuring exceptional customer service. With responsibilities ranging from developing strategies to meet sales targets to maintaining compliance with store policies, this position offers an exciting opportunity for growth and development.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Access to health and well-being services

Internal development courses

Life Assurance

Discounted gym memberships

Qualifications

• Previous management experience in fast-paced retail.
• Strong leadership and communication skills.
• Proven track record of managing KPIs.

Responsibilities

• Oversee daily operations and drive sales.
• Manage team and enhance customer service.
• Analyze sales data to inform decisions.

Skills

Leadership

Communication

Retail Trends Knowledge

Sales Management

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and continuous development. Build a motivated, high-performing team to increase store success.
• Analyze sales data and financial reports to make quick, informed decisions, and respond to operational and commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulations.
• Monitor and control store expenses within budget.
• Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding monthly sales targets.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for all new colleagues.
• Meet or exceed employee satisfaction and engagement survey benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience:

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passion for retail with good understanding of latest trends and competitors.
• Strong leadership skills with experience in coaching and developing teams.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

We appreciate our employees' hard work and offer a range of benefits:

• Quarterly discretionary bonus schemes.
• 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts via our benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Apprenticeships and accredited qualifications (England only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Opportunities to join colleague networks and support initiatives for positive change.
• Volunteer opportunities with JD Foundation.
• Employer engagement forums.
• Incremental holiday allowance.