Store Manager - GO Express

JD Group; Gateshead; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading retail company is seeking a passionate Store Manager to oversee daily operations in Gateshead. The ideal candidate will drive sales performance, manage a motivated team, and implement strategies to achieve and exceed business goals while ensuring exceptional customer experience.

Benefits

Quarterly discretionary bonus schemes

30% store and online discount

Access to health and well-being services

Internal development courses

Apprenticeships and accredited qualifications

Discounted gym memberships

Life assurance

Qualifications

• Proven track record in exceeding sales and KPI targets.
• Experience in a customer-facing environment.
• Ability to promote company values.

Responsibilities

• Oversee daily operations and drive sales performance.
• Manage a team and ensure exceptional customer service.
• Analyze sales data and implement strategies.

Skills

Management experience in retail

Strong leadership skills

Excellent communication skills

Analytical skills

Attention to detail

Commercial awareness

Knowledge of visual merchandising

Job description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain staff schedules to ensure proper coverage and productivity.
3. Build a positive team culture through recruiting, training, and development, fostering a motivated and high-performing team.
4. Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally & commercially.
5. Develop and implement strategies to meet and surpass sales targets.
6. Attract, engage, and motivate customers using visual merchandising techniques, ensuring displays are attractive and brand-aligned.
7. Ensure teams deliver high service levels to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to increase engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses within budget.
12. Ensure compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Maintain employee satisfaction and engagement scores meeting or exceeding benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with knowledge of latest trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven track record in managing and exceeding sales and KPI targets.
6. Experience in analyzing reports and making commercial decisions.
7. Attention to detail and commercial awareness; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount on various JD Group brands.
• Exclusive retail and hospitality deals via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and professional growth opportunities.
• Apprenticeships and accredited qualifications (England only).
• Health care coverage.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives.
• Volunteer and JD Foundation participation opportunities.