Store Manager - Glasgow West End Retail Park

Costa Coffee; Glasgow; On-site; GBP 35,000; Full time

Job summary

Costa Coffee is seeking a dynamic Store Manager for their West End Retail Park location in Glasgow. The ideal candidate will have a passion for customer service and team leadership, overseeing store operations and fostering customer loyalty. Attractive perks include robust pension options and a potential bonus scheme, making this an exciting opportunity in a global coffee brand.

Benefits

Access to the Coca-Cola share scheme

50% discount on food and drinks

Pension matched up to 10%

Quarterly and annual incentive scheme

Qualifications

• Experience managing and developing successful teams.
• Ability to drive customer service and positive NPS.
• Thrive under pressure and maintain high standards.

Responsibilities

• Drive customer service culture and meet customer needs.
• Manage sales, profit, and team recognition.
• Train and develop team members to their fullest potential.

Skills

Leadership

Customer Service

Team Management

Ambitious

Job description

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Store Manager - West End Retail Park, Glasgow - Up to £35,000 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• "• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)"

• And that's not all. Explore even more of our perks here: https://bit.ly/costaperks

We're passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you'll do

Being a Store Manager means so much more than running a store. It's your chance to own something and really define your success - which means you'll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We're interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we're heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [email protected]

Other details

• Job Family UK_Store Managers
• Job Function (REQUIRED FIELD) Retail Operations - Store Manager
• Pay Type Salary
• Employment Indicator Permanent

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