Store Manager - Glasgow Silverburn

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Store Manager - Glasgow Silverburn, Glasgow

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Client:

AllSaints

Location:

Glasgow, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

91b241f29863

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The role

will involve great time management, resilience, multitasking and determination to ensure that in-store customer journey, the financial targets, and delivery of business-critical updates all happen appropriately.

Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

• You will equip and incentivise your team with the latest product knowledge, brand strategies, and people updates, empowering them to deliver an inspiring in-store and online customer experience.
• Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement.
• You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
• With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising all trade opportunities, identifying and reacting to risks early with pace.
• You will oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and team pride through our Google platforms.
• Be aware of and handle employee-related matters in store: work alongside your brand leader to resolve issues in a timely and effective manner.

What skills do I need?

• You are an amazing leader who strives to get the best from your team, identifying strengths and inspiring them to dazzle our customers.
• You love fashion! You should be an irresistible ambassador for AllSaints and believe in the power of a great outfit.
• You have strong relationship management skills, creating fun and inviting environments for both team and customers, with the ability to influence partners when needed.
• You possess tenacity and a belief to succeed—aiming high, supporting your team towards challenging targets and deadlines, and having a winning mentality.
• You have strong business acumen, actively using reporting technologies to leverage your commercial advantage, understanding customer needs and delivering on expectations.
• You are quick to learn new systems and processes in a digital environment.
• You are honest, trustworthy, and dependable, living by our brand values.
• You are a protector of the brand, caring for customers, profit margins, products, teams, and customer safety, committed to the brand's success.
• You are positive and inspiring, a natural coach who helps teams do their best and feel appreciated.

About the location

Our store in Glasgow Silverburn is brand new to the centre. Trading hours are from 10:00 to 21:00 (subject to seasonal change). It is approximately a 15-minute journey from Glasgow station.

What we stand for

The Customer is the Boss: We work as one proud team to get the best for our customers.

One Team: We are joined up and encourage sharing ideas.

We Do What We Say We Will: We know our goals and work with clear outcomes.

We Are Responsible: We are self-aware, understand our impact, and are positive about the future.

Benefits

• A generous wardrobe allowance to wear our clothes to work.
• Potential to earn more through our team commission scheme.
• We are a disability-certified employer.
• Employee discount for family and friends.
• Up to 2 years of service: 33 days (25 days + bank holidays).
• Over 2 years of service: 36 days (28 days + bank holidays).
• Access to dental cash plans & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance coverage.
• Discounted gym memberships and other discounts.
• Free wellbeing and lifestyle support via Retail Trust.
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
• Health days for physical or mental wellness.
• Dedicated mental health support from our mental health first aiders.
• Eye care vouchers, season ticket loans, and more.

#WeAreAllSaints

We aim to develop diverse teams and create an environment of respect and value. We are committed to equal opportunities and safeguarding against discrimination of all kinds.

If you need support or adjustments during your application, please contact us. We are happy to help.