Store Manager - Eldon Square, Newcastle

ALLSAINTS; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking brand as a Store Manager, where you will lead a passionate team in delivering exceptional customer experiences. This role involves not only managing store operations but also engaging with the local community. You will inspire your team with your leadership skills and a strong passion for fashion, ensuring that every customer feels valued. With a focus on developing your team and achieving sales targets, you will play a key role in the store's success while promoting a culture of respect and equality. If you are ready to make a difference and thrive in a dynamic environment, we want to hear from you!

Qualifications

• Exceptional leadership skills to inspire and motivate the team.
• Strong relationship management skills to create inviting environments.

Responsibilities

• Equip and motivate your team with product knowledge and brand strategies.
• Plan and execute monthly floor sets and drive sales.

Skills

Leadership Skills

Relationship Management

Business Acumen

Fashion Knowledge

Positive Mindset

Job description

THE ALLSAINTS TEAM

At AllSaints, we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a wide variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on an exciting plan, and we are seeking new team members who want to contribute to this.

WHAT WE STAND FOR

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage others to share their ideas.
• We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.
• We Are Responsible: We are self-aware, understand our impact on others, and are positive about the future.

THE ROLE

As a store manager, you're responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. Our store leadership roles are not just about what happens within the store's walls; they also involve engaging with the community around you.

Your store is the center of a community of AllSaints fans and customers in your area, who might shop with us in-store, online, or via partnerships. You will support the brand leader and store team in delivering excellent in-store and online service, oversee and support stylist team members responding to customer inquiries via our online system, and ensure the store and team are well-presented and motivated.

KEY RESPONSIBILITIES

• Equip and motivate your team with product knowledge, brand strategies, and updates to deliver inspiring customer experiences.
• Support in developing your team, recognizing achievements, and identifying areas for improvement.
• Plan and execute monthly floor sets, promote new collections, and drive sales.
• Use reporting technologies to assess daily store performance, maximize trade opportunities, and react swiftly to risks.
• Lead and support stylist team members with customer queries across multiple channels.
• Ensure the store and team present a professional and impressive appearance, showcasing achievements through platforms like Google.
• Handle employee-related matters in collaboration with your brand leader, resolving issues promptly.

ABOUT THE LOCATION

Our Eldon Square standalone store in Newcastle, open since 2010, trades from 9:00 am to 6:00 pm (seasonally adjusted). Located in Newcastle's historic and popular premium shopping center, it attracts locals and tourists alike. The team is passionate about fashion and AllSaints. The store is about a 10-minute walk from Newcastle station.

#WeAreAllSaints

We are committed to developing diverse teams and creating an environment where everyone feels respected, valued, and able to contribute to our brand's success. We promote equality and safeguard against discrimination of any kind. Even if you don't meet all criteria, we encourage you to apply if you have a passion for our brand and a willingness to learn. We are happy to support any adjustments needed during your application process.

WHAT SKILLS DO I NEED?

• Exceptional leadership skills, inspiring your team to excel and dazzle our customers.
• A passion for fashion and being an ambassador for AllSaints.
• Strong relationship management skills, creating inviting environments for both team and customers, with the ability to influence partners.
• Tenacity and a positive mindset to meet challenging targets and deadlines.
• Strong business acumen, savvy with reporting technologies, and capable of using insights to meet customer expectations.
• Ability to learn new systems and processes quickly.
• Honest, trustworthy, and aligned with our brand values.
• A caring protector of the brand, committed to customer satisfaction, profit margins, product quality, and team well-being.
• Positive, inspiring, and a natural coach eager to help teams perform their best and feel appreciated.