Store Manager - Edinburgh

NEOM Wellbeing; City of Edinburgh; On-site; GBP 125,000 - 150,000; Full time

Job summary

A wellbeing-focused retail company in Edinburgh is seeking a Store Manager to lead their Wellbeing Hub. The role involves managing store operations, delivering exceptional customer experiences, and fostering team development. Candidates should have at least 2 years of retail management experience, ideally in the health and beauty sector. This position offers an array of benefits including additional wellbeing days and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Time off on your birthday

Monthly NEOM product allowance

Health care support

Time off for volunteering

Qualifications

• Minimum 2 years’ experience managing a team in retail.
• Proven background in health and beauty industry.
• Passion for wellbeing and exceptional customer service.

Responsibilities

• Lead day-to-day operations of the store.
• Manage sales performance and KPIs.
• Recruit, train and mentor the team.

Skills

Leadership skills

Customer service

Commercially driven

Attention to detail

Tools

MS Office

Excel

Google Drive

Job description

The Role

We are looking for an entrepreneurial Store Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team, to lead our Edinburgh Wellbeing Hub.

In this full-time, permanent role, you’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.

As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too.

This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

Why NEOM Wellbeing?

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing, look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and our great staff discount!

We are on the hunt for someone who lives our Values: is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you, apply below!

What You Will Do

As Store Manager, you’ll take full ownership of the day-to-day operations of our standalone store, leading a passionate team to deliver exceptional results. Your role will be pivotal in driving commercial success and creating a truly inspiring customer experience rooted in wellbeing.

• Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
• Champion NEOM’s brand by organising and supporting in-store and field events, collaborating with local businesses and partners.
• Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
• Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
• Develop and execute an Annual Events Plan to support monthly activations and brand partnerships.
• Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
• Lead community initiatives that promote inclusivity, volunteering, and local engagement.

What We Would Love

• Minimum 2 years’ experience managing a team, ideally in a standalone retail environment
• Proven background in the health and beauty industry
• Passion for wellbeing and delivering exceptional customer service
• Strong leadership skills with the ability to coach and inspire a team
• Commercially driven with a focus on increasing store footfall and brand presence
• Excellent attention to detail and high operational standards
• Confident communicator with a collaborative and proactive mindset
• IT literate, comfortable using MS Office, Excel, and Google Drive
• Self-motivated, able to multitask and work independently
• Aligned with NEOM’s values and committed to community and wellbeing initiative

Benefits

• TIME TO CHILL - 25 days holiday plus bank holidays (pro rata)
• BIRTHDAY TREAT - Time off on your birthday (pro rata)
• WELLBEING TIME - take some time to recharge and reset(pro rata)
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts

Apply Now

• If you’re ready to share some Good Vibes in our Edinburgh Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!