Store Manager – Darlington Drive Thru

Costa Coffee; Darlington; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a global coffee brand as a Store Manager in Darlington, where you will lead a team, drive customer service, and create a welcoming environment. Enjoy competitive pay, bonuses, and great perks while shaping the future of our store's culture.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions up to 10%

Quarterly and annual incentive scheme

Qualifications

• Experience managing and developing successful teams.
• Strong customer service culture to achieve positive NPS.

Responsibilities

• Meeting customer needs and driving a strong customer service culture.
• Training and developing your team to reach their full potential.
• Taking ownership of sales, profit, and team management.

Skills

Leadership

Customer Service

Team Management

Job description

Category: Retail Operations - Store Manager

Location: Yarm Road, Darlington, GB-DRM, GBR, DL14PU

Store Manager – Darlington Drive Thru – Up to £37,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz, and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity, and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

What you’ll do

Being a Store Manager means more than just running a store. It’s your chance to own something and define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to achieve positive NPS, as well as working in the local community to identify and welcome new customers
• Creating an inviting environment that encourages repeat visits
• Taking ownership of sales, profit, team management, and recognition
• Training and developing your team to reach their full potential

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with a clear vision of where we’re heading and awareness of the bigger picture
• An ambitious individual eager to be part of our growth journey
• A brand ambassador committed to maintaining high standards