Store Manager - Costa

Moto Hospitality; Heywood; On-site; GBP 29,000 - 34,000; Full time

Job summary

A hospitality company is looking for a Store Manager to lead a team at their coffee shop in Heywood. You'll focus on delivering exceptional service and achieving financial targets while supporting your team's development. This role offers an annual salary between £29,000 and £34,000, with additional bonuses and benefits aimed at enhancing employee satisfaction and career growth.

Benefits

Annual bonus up to £7,800

Up to 60% colleague discount

Enhanced benefits including pension

Funded development opportunities

Qualifications

• Proven track record in managing teams in a retail or catering environment.
• Experience with budgets, P&L, and cost-saving initiatives.
• Ability to mentor and train staff effectively.

Responsibilities

• Achieve financial targets and ensure unit profitability.
• Support and develop your team to promote personal and professional growth.
• Drive high-quality customer service and sales.
• Open and close the unit during shifts.

Skills

Managing and leading teams

Budget management

Building relationships

Motivating teams

Calm under pressure

Job description

Store Manager

£29,000 - £34,000 pa DOE - 40 hours per week

Address: Birch Services, M62 between Junction 18 and 19, Heywood OL10 2QH

As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve.

As a Store Manager, you’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What you will get in return as a Store Manager

• Annual bonus up to £7,800pa
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager

What You Will Be Doing As a Store Manager

• Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
• Support and develop your team, ensuring each colleague feels valued, supported, and able to grow both personally and professionally
• Adhere to and ensure delivery of brand standards
• Overall responsibility for driving consistent high-quality customer service and sales
• Lead shifts including opening and closing the unit

What Skills & Knowledge You’ll Need

• A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
• Experience working to and delivering against budgets, P&L, labour costs, ratios, and cost-saving initiatives
• Ability to build strong and positive relationships with stakeholders
• Experience motivating and increasing team performance through mentoring, training, and succession planning
• Ability to remain calm under pressure in a pressurised environment

We welcome applicants who are assistant general managers, deputy managers, or those already managing within retail, catering, or hospitality sectors, such as restaurant managers, general managers, catering managers, or store managers seeking their next challenge. We want to hear from you!

Where our customer’s journey pauses, yours just begins.

Ready to start your journey with us? Apply today!

• Please note internally this role is called Department Manager
• Annual bonus of up to 20%, final value subject to location and performance

Want to know what it's like to work for us? Find out from our colleague Fabiana.