Store Manager - Convenience

Retail; Wokingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private Healthcare

Car loan (up to £10,000)

Annual bonus scheme

Staff discount card

Pension matching 4-7.5%

Share scheme

Wellbeing support

Cycle to Work scheme

Development opportunities

Job summary

Sainsbury's is seeking an experienced Store Manager to oversee a Convenience Store, delivering excellent customer service and managing trading activity with strong commercial mindset. You will lead a team of Customer and Trading Managers, plan ahead, and ensure safety and legal compliance across operations.

You will use data to inform planning, drive performance, and model the brand values, while handling employee relations and supporting development within the team.

Qualifications

• Deliver brilliant customer experiences and continuously improve customer journeys.
• Manage a fast-paced operation with accountability for service, sales and team performance.
• Use data to inform planning and improve store performance and customer experience.
• Navigate employee relations, including dismissals, with consistency and care.
• Develop leadership within the team and support others to step up.
• Lead through change, keeping the team motivated and focused.
• Lead by example as a role model for service and values.

Responsibilities

• Oversee store operations and customer service on a daily basis.
• Plan and prepare for upcoming trading activity up to 6 months ahead.
• Ensure safety and legal compliance across all store activities.
• Lead a team of managers and colleagues to meet KPI targets.
• Drive engagement and continuously improve the customer journey.

Skills

Customer experience

Operations leadership

Data-driven decisions

Employee relations

Change management

Team development

Job description

What you'll be doing:

Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail's ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It's a job with a lot of responsibility but also one that is highly rewarding.

What makes a brilliant Store Manager:

• Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
• Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
• A leader who role models excellent service and business values through teams of managers and colleagues.
• Uses data and insight to inform planning, improve performance or customer experience and/or KPI's.
• Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
• Can lead change, delivering engagement on purpose whilst managing team wellbeing.

Essential Criteria

• Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys.
• You've managed a fast-paced operation, delivering results across service, sales, and team performance.
• You use insight to make smart decisions that improve store performance and customer experience.
• You're confident navigating employee relations, including dismissals, and apply HR policies with consistency and care.
• You've developed and supported leadership capability within your team, helping others step up and succeed.
• You know how to lead through change - keeping your team motivated and focused.
• You walk the talk - showing up every day as a role model for service and values.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• 5S ONLY Private Healthcare - Eligible for single cover and to upgrade annually to family cover.
• 5S ONLY Interest free car loan of up to £10,000.
• An annual bonus scheme based on our, and your, performance.
• Discount card - 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburys every Friday and Saturday.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4-7.5% of your pension contributions.
• Sainsburys share scheme - build up an investment at discounted prices.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Leading in our stores:

Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.