Store Manager - Convenience

Retail; Ashford; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Private Healthcare

Interest free car loan

Annual bonus scheme

Discount card 10%/15%

Pension match

Sainsburys share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsburys is looking for an experienced Store Manager to lead an essential Convenience Store. You will be accountable for delivering brilliant customer experiences, driving sales, and ensuring safe, legal operations across your team.

You’ll plan for trading activity up to six months ahead and coach a group of Customer and Trading Managers to perform at their best. You'll use data and insight to improve store performance, handle employee relations with care, and lead through change while

Qualifications

• Demonstrated ability to lead a fast-paced retail operation.
• Experience delivering customer, financial and organisational outcomes.
• Ability to use data to inform planning and improvements.
• Confident navigating employee relations and HR policies.

Responsibilities

• Lead a fast-paced operation delivering customer, financial and staff results.
• Plan and prepare for trading activity up to six months ahead.
• Model excellent service and coach managers and colleagues.
• Use data and insight to improve store performance and customer experience.
• Navigate HR policies and manage employee relations including dismissals.
• Lead change while keeping the team motivated and focused.

Skills

Customer experience

People leadership

Data-driven decisions

HR policy navigation

Change management

Service excellence

Job description

What you'll be doing:

Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity being commercially minded and anticipating issues from today to 6 months from now, making sure everything is safe and legal. Retail's ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It's a job with a lot of responsibility but also one that is highly rewarding.

What makes a brilliant Store Manager:

• Our best Store Managers do everything, everyday for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
• Has experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
• A leader who role models excellent service and business values through teams of managers and colleagues.
• Uses data and insight to inform planning, improve performance or customer experience and/or KPI's.
• Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
• Can lead change, delivering engagement on purpose whilst managing team wellbeing.

Essential Criteria

• Our best store managers do everything, every day for our customers. You'll show how you deliver brilliant customer experiences and have improved customer journeys.
• You've managed a fast-paced operation, delivering results across service, sales, and team performance.
• You use insight to make smart decisions that improve store performance and customer experience.
• You're confident navigating employee relations, including dismissals, and apply HR policies with consistency and care.
• You've developed and supported leadership capability within your team, helping others step up and succeed.
• You know how to lead through change - keeping your team motivated and focused.
• You walk the talk - showing up every day as a role model for service and values.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• 5S ONLY Private Healthcare - Eligible for single cover and to upgrade annually to family cover.
• 5S ONLY Interest free car loan of up to £10,000.
• An annual bonus scheme based on our, and your, performance.
• Discount card - 10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburys every Friday and Saturday.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4-7.5% of your pension contributions.
• Sainsburys share scheme - build up an investment at discounted prices.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Leading in our stores:

Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.