Store Manager Cheshire Oaks | ESPA

The Hut Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic and fast-moving global technology group as an ESPA Store Manager. This exciting opportunity involves overseeing a brand new store, leading a passionate team, and ensuring an exceptional customer experience. You'll inspire your team to deliver world-class service while driving sales and achieving financial goals. With a focus on personal growth and development, this role offers the chance to shape the store's success and create memorable shopping experiences for customers. If you thrive in a vibrant retail environment and are ready to make a significant impact, this is the perfect role for you.

Qualifications

• Proven retail management experience is essential.
• Strong understanding of customer service and sales strategies.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Lead and motivate the retail team to achieve sales targets.

Skills

Retail Management

Customer Service

Team Leadership

Sales Strategy

Event Planning

Excel

Communication Skills

Product Knowledge

Education

Experience in Retail Management

2-3 Years in Beauty Industry

Tools

Excel

Outlook

Teams

Job description

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Life at THG BEAUTY

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team.

Why be an ESPA Store Manager?

This is an incredibly exciting opportunity to join the brand of ESPA as a Store Manager in our brand new Cheshire Oaks store. The role of the Store Manager is to inspire and educate the retail team and is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience.

As an ESPA Store Manager, you will:

Service

• Ensure the store maintains a best-in-class level of customer service by delivering a personalised service to all customers.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcoming environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
• Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind.
• Lead the team to achieve set retail financial goals and KPI’s.
• Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.
• Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.
• Plan and exceptionally execute events, both internally and externally, connecting with local businesses and identifying opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.
• Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ.

People

• Lead by example on the shop floor at all times. Engage and inspire the in-store team daily to deliver world-class service.
• Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.
• Develop top talent in the store and hold regular 1-2-1’s with the whole team with confidence in delivering observational feedback. Provide on-the-spot feedback daily and create an open, 2-way feedback environment.
• Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage.
• Plan rotas to best support business needs within payroll budget. Adapt rotas as necessary during peak periods.
• Recruit with urgency and network locally to build connections for future talent.

Operational Excellence

• Adhere to all procedures and H&S regulations.
• Ensure perfect store standards including top hygiene standards in all areas.
• Ensure correct execution of all VM updates for all brands.
• Strong communication to the team, HQ and all brand representatives.
• Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
• Managing LP through security requirements and monitoring strategies – including overseeing daily/weekly stock counts and regular audits.

What experience & skills do I need to be an ESPA Store Manager?

• Experience of retail management essential.
• Minimum 2-3 years Beauty experience essential.
• Knowledge & understanding of the ESPA brand and product mix.
• Experience working in a FSS environment preferred.
• Highly organised with strong communication skills.
• Full availability including weekends and bank holidays is imperative.
• Experience of using Excel, Outlook and Teams.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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