Store Manager - Chelmsford

Oak Furnitureland; Chelmsford; On-site; GBP 38,000 - 70,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Generous Holiday Allowance

Birthday day off

My Rewards Programme

Competitive Pension Scheme

Comprehensive Life Assurance

Continued Development

Employee Assistance Programme

Free On-site Parking

Job summary

Oak Furnitureland in the United Kingdom is seeking a Store Manager to lead showroom sales and provide exceptional customer experiences. You will motivate and develop the team to hit furniture sales targets and drive the omnichannel journey with digital resources.

You will manage 40 hours per week, 5 days out of 7 (including weekends), with one weekend off every six, and recruit, coach, and align the team to policy and performance goals, while ensuring compliance and great customer service.

Qualifications

• Capable of leading, coaching, and developing a competitive sales team that consistently meets goals.
• Effective leader who communicates clearly through daily management of shop floor behaviours.
• Experience in managing a large turnover retail store, ideally furniture or big-ticket sales.
• Proven track record in delivering businesses in a consultative selling environment.
• Knowledge of regulatory frameworks and delivering company policies and procedures.

Responsibilities

• Take ownership of overall showroom sales performance and manage all areas to ensure targets are achieved.
• Maximise showroom profitability by developing a culture of motivated individuals meeting targets.
• Support performance improvement of Retail Sales Advisors and Assistant Store Managers via coaching and reviews.
• Recruit and onboard Retail Sales Advisors following guidelines.
• Ensure showroom compliance across Health and Safety, finance, sales, GDPR, and stock control.
• Create a safe, up-to-date trading environment with correct promotional activity.
• Share product knowledge and provide customers with an exceptional experience.
• Use systems to process customer information compliantly and efficiently.
• Encourage omnichannel journey using digital resources and marketing tools.
• Manage daily showroom operations and coordinate with Visual Merchandising.
• Foster a positive team environment with open communication and teamwork.
• Conduct regular team meetings on performance, products, and policies.
• Develop colleagues using available tools to enhance skills and knowledge.
• Analyse sales data and market trends to drive sales and profitability.

Skills

Sales leadership

Team development

Customer experience

Showroom management

KPI targeting

Job description

Our Store Manager is the primary leader responsible for driving sales and providing exceptional customer experiences within the showroom. They lead by example, motivating and developing their team to achieve clearly defined targets on furniture sales and essential attachments.

They understand that the customer is at the heart of everything we do and have the natural ability to continually grow their team’s capability to enable them to meet our customers' high expectations. They deliver this by providing clear instructions to meet business needs and creating a motivating and inspiring environment where the team feels supported, positively challenged, and capable of delivering exceptional performance.

This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped bonus scheme, which ensures that all our Store Managers are rewarded for their dedication and hard work.

About The Role

Core Responsibilities

• Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved.
• Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets.
• Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews.
• Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines.
• Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control.
• Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests.
• Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience.
• Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies.
• Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
• Manage daily operations of the showroom, ensuring smooth and efficient functioning.
• Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing.
• Foster a positive and collaborative team environment, encouraging open communication and teamwork.
• Conduct regular team meetings to update colleagues on performance, new products, and company policies.
• Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively.
• Analyse sales data and market trends to develop strategies for increasing sales and profitability.

Skills and Experience

• Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets.
• Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours.
• Build colleague's commitment and energise them to work towards goals and targets.
• Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment.
• Proven track record of delivering successful businesses that operate within a consultative selling environment.
• Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range.
• Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures.

Our Store Managers work towards a store target offering uncapped commission rates.

Working Hours

This is a full-time role working 40 hours per week, 5 out of 7 days (including Saturday and Sunday), with one weekend off every six.

This position may suit individuals with previous skills or experience gained from the following roles: Sales Manager, Showroom Manager, Retail Manager or Branch Manager.

• Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.
• Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge.
• Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you!
• My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays.
• Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company.
• Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.
• Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.
• Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed.
• Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location.

Company Information

Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.

Fast-forward to today, and you’ll discover our commitment to using quality materials and creating furniture built to last hasn’t changed. We still offer great value for money, too, but what you’ll discover now is an evolution that’s seen us expand our categories and styles of furniture so that we can offer something for every home.

Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.

To support us, we are guided by our company's purpose of ‘helping people make their house a real home’, which is underpinned by our values:

• We are adaptable
• We are experts
• We are authentic
• We are one team
• We put our customers first.

Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic.

We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we’re happy to make the necessary adjustments for anyone who needs them.

Please know that any offer is subject to references and a DBS check.