Store Manager – Central Cardiff

Costa Coffee; Cardiff; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager in Central Cardiff. This role offers the opportunity to lead a dynamic team, enhance customer experiences, and drive store performance. With a strong focus on community engagement and team development, you will play a pivotal role in shaping the store's success. Enjoy fantastic perks including a generous bonus scheme, pension contributions, and discounts on food and drinks. If you're a forward-thinking leader eager to make a difference in a vibrant environment, this is the perfect opportunity for you.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions up to 10%

Incentive scheme with bonus opportunities

Qualifications

• Experience in managing and developing successful teams.
• Strong leadership skills with a focus on customer service.

Responsibilities

• Meet customer needs and foster a strong customer service culture.
• Train and develop your team to reach their full potential.

Skills

Team Management

Customer Service

Sales Management

Job description

Category: Retail Operations - Store Manager

Store Manager – Central Cardiff – up to £36,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

Why choose Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to enhance your experience:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your authentic self. We support diversity, equity, and inclusion, and continuously work with our teams to shape our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

What you’ll do

Being a Store Manager is about more than just running a store. It’s your chance to own something and define your success. You will:

• Meet all customer needs and foster a strong customer service culture to drive positive NPS, while engaging with the local community to attract new customers
• Create an inviting environment that encourages customers to return
• Take ownership of sales, profit, team management, and recognition
• Train and develop your team to reach their full potential

Who you are

We value your unique qualities:

• A strong leader with experience in managing and developing successful teams
• A forward-thinker with an eye on future growth and the bigger picture
• An ambitious individual eager to be part of our growth journey
• A brand ambassador committed to maintaining high standards