Store Manager - Brighton

TN United Kingdom; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance the customer journey in their Brighton store. This role emphasizes team development, ensuring that staff are equipped with the latest product knowledge and strategies to drive sales. You will be at the forefront of creating an inspiring environment for both customers and team members, leveraging your strong relationship management skills and business acumen. Join a company committed to diversity and employee well-being, where your contributions will directly impact the success of the brand. If you have a passion for fashion and a desire to lead a successful team, this opportunity is for you.

Benefits

Generous wardrobe allowance

Team commission scheme

Employee discount

33-36 days holiday

Dental cash plan

Life assurance cover

Discounted gym membership

Wellbeing support

Enhanced family leave benefits

Eye care vouchers

Qualifications

• Proven leadership skills with the ability to inspire and motivate a team.
• Strong understanding of fashion trends and customer preferences.

Responsibilities

• Lead and develop a team of floor managers and stylists to achieve sales targets.
• Ensure exceptional in-store and online customer experiences.

Skills

Leadership

Time Management

Relationship Management

Business Acumen

Fashion Knowledge

Coaching

Tenacity

Digital Learning

Job description

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The role

will involve great time management, resilience, multitasking and determination to ensure that in store customer journey, the financial targets and delivery of business critical updates all happen appropriately.

Leadership of your team of floor managers and stylists will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

1. You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring in-store and online customer experience
2. Support the brand leader in the development of your team. You will recognise and highlight achievements as well as identify areas of improvement
3. You will support in the planning and delivery of monthly floor sets, promoting our new collections and driving sales across all product categories.
4. With the help of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
5. You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
6. Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms
7. Awareness and handling of employee related matters in store: you will work alongside your brand leader to resolve issues in a timely and effective manner

What skills do I need?

1. First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers.
2. You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
3. You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed
4. Tenacity and belief to succeed - you aim high, aiming for challenging targets and deadlines and supporting your team to work towards them. You have the winning mentality that your team aspire to
5. Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
6. Natural affinity in learning new systems and processes in a digital environment
7. Honest, trustworthy and dependable - you live by our brand values
8. A protector of the brand. A mentality to care for your customers, profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
9. Positive and inspiring: you’re a natural coach and want to help our teams do their best and feel appreciated

About the location

Our standalone store in Brighton has been open since and usually trades from 10:00am - 18:00pm (subject to seasonal change). Our team here is a diverse group, we love a team social gathering and enjoy group training sessions! Our store is located in a great city centre location and we get visits from both tourists and local customers.. Approximately a one hour journey from London Bridge station.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Benefits

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• Up to 2 years service 33 days (25 days + bank holidays)
• Over 2 years service 36 days (28 days + bank holidays)
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.