Store Manager, Bridgend Outlet

Crocs, Inc.; Bridgend; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store/General Manager to lead a dedicated team in delivering exceptional customer experiences. This role emphasizes driving sales, maintaining high operational standards, and fostering a welcoming environment. With a focus on talent development and teamwork, you'll empower your team to excel in their roles while upholding the brand's values. If you have a passion for retail, proven leadership skills, and a proactive approach, this is the perfect opportunity to make a significant impact in a vibrant retail setting.

Qualifications

• 4+ years of retail experience, preferably as a Store Manager.
• Strong leadership and communication skills to drive team results.

Responsibilities

• Deliver outstanding service and lead the store team to exceed performance metrics.
• Coordinate daily operations and ensure adherence to company policies.

Skills

Retail Management

Customer Service

Leadership

Analytical Thinking

Communication Skills

Flexibility

Sales Techniques

Interpersonal Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Office

POS Systems

Job description

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As the Store / General Manager you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunities to grow and collaborate with industry leading teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills in English and local language (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Proven success with setting and delivering store KPIs and building customer loyalty
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Provider

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