Store Manager Bradford

Virgin Media O2; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Virgin Media O2 as a Store Leader and bring our values to life with your team. In this role, you'll foster an engaging environment for your employees, ensuring exceptional customer experiences are at the heart of your store's operations. Lead with passion, accountability, and a commitment to encouraging your team to excel in a fast-paced retail environment.

Benefits

Inclusive culture

Comprehensive benefits package

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to deliver first-class customer experiences.
• Strong adherence to compliance standards.

Responsibilities

• Lead and inspire a team of 5 to 15 employees.
• Promote retail excellence and customer-centered decisions.
• Conduct regular reviews and coaching for team members.

Skills

Team Management

Customer Experience

Budget Management

Data Analysis

Communication

Job description

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Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from policies to relationships. We support and encourage you to be your authentic self throughout your application journey with us.

Role Overview

As a Store Leader, you'll bring our core values to life through your team of 5 to 15 employees. Retail excellence will be the standard you promote daily, ensuring every decision and action centers on the customer.

You will create a motivated, engaged, and successful team through leading, coaching, and inspiring. Your goal is to encourage team members to love their jobs and improve every day for our customers through meaningful personal experiences. Travel is required for store visits and team meetings.

Must Haves

• Experience working in a fast-paced environment, not necessarily retail.
• Experience managing a team with passion and accountability for performance.
• Experience with budgets and P&L responsibility.
• Experience delivering first-class customer experiences through an engaged team.
• Experience conducting regular reviews and coaching effectively.
• Experience working towards targets and growing revenue opportunities.
• Experience using data inputs to improve efficiency and manage store rotas effectively.

Additional Qualities

We'd also love you to bring:

• Strong communication and listening skills.
• Adaptability to changing business needs.
• Experience with systems and following processes.
• Adherence to compliance standards, including health & safety, cash management, security, stock management, FCA compliance, refunds, and discounts.

What’s in it for you

We celebrate our people and aim to create an inclusive culture that empowers everyone to bring their best selves to work. Our reward package includes benefits and extras designed to support you and your loved ones, ensuring you're covered for life's challenges.