Store Manager - Blacks

JD GROUP; Yeovil; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is looking for a Store Manager to oversee operations and drive sales at their Yeovil location. The successful candidate will manage a team, develop strategies, and ensure excellent customer service. Competitive salary and a range of employee benefits, including discounts and development opportunities, are offered.

Benefits

Quarterly discretionary bonus schemes

30% discount on products

Exclusive deals and discounts

Access to digital health services

Health cash plans

Internal development courses

Opportunities for apprenticeships

Company Sick Pay scheme

Health Care Cover

Discounted gym memberships

Life Assurance

Colleague networks for support

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Experience in fast-paced retail or customer-facing environment.
• Strong leadership and coaching abilities.
• Proven record of exceeding sales targets.

Responsibilities

• Oversee daily store operations and drive sales performance.
• Create and maintain staff schedules for optimal productivity.
• Analyze sales data to make informed decisions.

Skills

Management experience

Passion for retail

Leadership

Communication

Sales targets management

Analytical skills

Visual merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and continuous development. Build a motivated, high-performing team to increase store success.
• Analyze sales data and financial reports to make quick, informed decisions, and respond to operational & commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulations.
• Monitor and control store expenses to stay within budget.
• Ensure store compliance with health & safety regulations.

Role objectives and KPI’s:

• Contribute to achieving or exceeding monthly sales targets.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Ensure new colleagues complete mandatory training.
• Achieve employee satisfaction and engagement survey benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience:

• Management experience in a fast-paced retail or customer-facing environment.
• Passion for retail with knowledge of current trends and competitors.
• Strong leadership skills with experience in coaching and team development.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' dedication and offer these benefits:

• Quarterly discretionary bonus schemes.
• 30% discount on products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to digital health and well-being services via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England Only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums for positive influence.
• Incremental holiday allowance.