Store Manager - Blacks

Blacks Outdoor Retail Limited; Dundee; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in outdoor retail is looking for a dedicated Store Manager in Dundee to oversee operations, drive sales, and manage a team for optimal performance. This role requires strong leadership and communication skills, along with a passion for retail and customer service. The manager will play a key role in achieving sales targets and enhancing customer satisfaction through effective team management and store operations.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Health cash plans

Internal development courses

Company Sick Pay

Access to colleague networks

Qualifications

• Previous management experience in fast-paced retail or customer-facing environment.
• Strong track record of managing and exceeding sales targets and KPIs.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily operations and drive sales performance.
• Manage and train a motivated team.
• Ensure exceptional customer service and operational compliance.

Skills

Leadership

Communication

Sales Management

Customer Service

Analytical Skills

Visual Merchandising

Job description

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like-minded enthusiasts with the best clothing, footwear, and equipment across the world.

Role Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Build a positive team culture through recruiting, training, and developing your team, increasing the chances of store success.
• Analyze sales data and financial reports to make quick, well-informed decisions, and respond to operational and commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring attractive merchandise displays that align with brand guidelines.
• Ensure your team delivers the highest level of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses within budget.
• Ensure the store complies with health and safety regulations.

Role Objectives And KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive KPIs including units, conversion rate, ATV, and UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Complete mandatory training for all new colleagues.
• Achieve employee satisfaction scores or engagement survey benchmarks.
• Keep operational costs within the allocated budget.

Skills And Experience

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail and knowledgeable of current trends and competitors.
• Strong leadership skills with experience in coaching and developing teams.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits

We recognize our employees’ efforts and offer some fantastic benefits:

• Quarterly discretionary bonus schemes
• 30% company discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for personal and professional growth
• Opportunities for apprenticeships and accredited qualifications (England only)
• Company Sick Pay, Health Care Cover, discounted gym memberships, Life Assurance
• Access to colleague networks and volunteering opportunities through JD Foundation
• Employee engagement forums and incremental holiday allowance

Due to high application volumes, it takes time to review all applications. If you don't hear back within two weeks, consider your application unsuccessful. Selected candidates will be contacted for a first-stage meeting with the talent team and subsequently invited for an interview with the hiring manager. Thank you for your interest.