Store Manager - Belfast

ALLSAINTS; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to lead a vibrant team in Belfast. This role is pivotal in delivering an exceptional brand experience, motivating staff, and ensuring outstanding customer service. As a community hub, the store thrives on engaging with local and tourist customers alike. You will oversee team development, drive sales through strategic planning, and utilize reporting tools to maximize store performance. If you have a flair for fashion and exceptional leadership skills, this opportunity is perfect for you to make a significant impact.

Qualifications

• Exceptional leadership skills to inspire and motivate the team.
• Strong commercial awareness and proficiency with reporting tools.

Responsibilities

• Equip and motivate your team with product knowledge and brand strategies.
• Plan and execute monthly floor sets, promoting new collections and driving sales.

Skills

Leadership Skills

Passion for Fashion

Relationship Management

Persistence

Commercial Awareness

Digital Systems Proficiency

Trustworthiness

Coaching Skills

Job description

THE ALLSAINTS TEAM

At AllSaints, we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a diverse mix of talented people in various roles. Our products are designed in-house and made by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting plan and are seeking new team members who want to contribute to this journey.

WHAT WE STAND FOR

• The Customer is the Boss: We work as one proud team to serve our customers best.
• One Team: We are connected and encourage sharing ideas.
• We Do What We Say We Will: We set clear goals and work towards them with purpose.
• We Are Responsible: We are self-aware, considerate of our impact, and optimistic about the future.

THE ROLE

As a store manager, you assist the brand leader in managing and motivating your team to deliver an exceptional brand experience. Your store is not just a retail space but a community hub for AllSaints fans and customers in your area, engaging in-store, online, and through partnerships. You will support the team in providing outstanding service and oversee online customer support activities.

Your responsibilities include time management, resilience, multitasking, and ensuring the customer journey, sales targets, and critical updates are managed effectively. Leading your team of floor managers and stylists, you'll focus on upskilling and enabling them to succeed and deliver excellent service.

WHAT WILL I BE DOING?

• Equip and motivate your team with product knowledge, brand strategies, and updates to deliver inspiring customer experiences.
• Support in developing your team, recognizing achievements, and identifying improvement areas.
• Plan and execute monthly floor sets, promote new collections, and drive sales.
• Use reporting tools to monitor daily store performance, maximizing opportunities and addressing risks proactively.
• Lead and support stylist team members with customer queries via online systems.
• Ensure the store environment reflects pride and showcases team achievements through platforms like Google.
• Handle employee-related matters alongside your brand leader to resolve issues promptly.

ABOUT THE LOCATION

Our Belfast store, open since 2008, operates from 10:00 am to 6:00 pm, serving local and tourist customers. It is located in Victoria Square, about 15 minutes from Belfast Central station.

#WeAreAllSaints

We aim to build diverse teams where everyone feels valued and respected. We are committed to equal opportunities and non-discrimination in all employment practices. Even if you don't meet every requirement, we encourage you to apply. We support applicants needing adjustments during the process.

WHAT SKILLS DO I NEED?

• Exceptional leadership skills, inspiring and motivating your team to excel.
• A passion for fashion and a strong ambassador for AllSaints.
• Excellent relationship management, creating engaging environments for customers and team members.
• Persistence and a winning mentality to meet challenging targets.
• Strong commercial awareness and proficiency with reporting tools to leverage business insights.
• Ability to learn new digital systems quickly.
• Honesty, trustworthiness, and alignment with our brand values.
• A caring and protective approach towards brand, customer, and team wellbeing.
• A positive, inspiring coach who recognizes and appreciates team efforts.