Store Manager - Battersea, London (M/F/D)

ARC'TERYX; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading outdoor apparel company in London is seeking a Store Manager to lead a dynamic team and enhance guest experiences. The ideal candidate will have 3-5 years of retail management experience, strong leadership skills, and a passion for the outdoors. Responsibilities include managing store operations, financial performance, and team development. Full-time position with competitive salary and bonus structure.

Qualifications

• 3-5 years of leadership and retail management experience.
• Dynamic leadership skills to hire, train, and motivate.
• Passion for service and delivering exceptional guest experiences.
• Ability to lift up to 30 lbs.

Responsibilities

• Lead a team in alignment with brand values.
• Manage store operations and develop the team.
• Oversee financial performance and product management.
• Build community partnerships to drive brand awareness.

Skills

Leadership

Customer service

Financial acumen

Time management

Problem-solving

Communication

Tools

Microsoft Suite (Word, Excel, Outlook)

Job description

Your Opportunity at ARC'TERYX:

Arc'teryx Battersea is looking for its future Store Manager!

You lead a team of 11 members (including Assistant Store Manager, Lead, and Sales Associate) that delivers best-in-class guest experiences, builds connections, and commits to bold objectives both in-store and within our communities. You are an entrepreneurial manager capable of embracing change, navigating ambiguity, and delivering results. Your responsibilities encompass all aspects of retail store operations, as well as strategy and development of your team and community engagement.

You are passionate about our products and seek opportunities to experiment outdoors and learn firsthand how our gear performs. Your connection with nature and enthusiasm for our brand and values inspire your team, elevating the guest experience and fostering a space where everyone can find their Outer Peace.

You reflect on achievements, celebrate successes, and create leadership development opportunities to ensure high engagement and capability within your team. You understand that together, we create a better world.

As an Arc'teryx Store Manager, your key responsibilities include:

1. Leading a team in alignment with the Arc'teryx Vision, Purpose, and Values
2. Managing store operations across the five pillars: experience, product, community, operations, and people
3. Training and coaching a high-performing team through the Arc'teryx Guest Journey to ensure top-tier guest experiences
4. Leading from the floor 80% of your week to champion exceptional guest service
5. Overseeing the entire employee lifecycle, including onboarding, training, development, performance management, and off-boarding
6. Driving store profitability by achieving sales targets, managing labor, and controlling expenses
7. Managing scheduling with a focus on guest and team member experiences
8. Building community partnerships to identify brand ambassadors and influencers
9. Managing product inventory, visual merchandising, and sell-through strategies
10. Utilizing company tools for budgeting and labor planning, with full accountability
11. Leading weekly leadership meetings on brand updates and business areas

Candidate Profile:

• 3-5 years of leadership and retail management experience
• Dynamic leadership skills with a track record of hiring, training, motivating, and developing future leaders
• Entrepreneurial spirit and adaptability to achieve results
• Passion for service and delivering exceptional guest experiences
• Financial acumen in budgeting, forecasting, and expense control
• Ability to set clear vision, align teams, and foster commitment
• Solution-oriented mindset with integrity
• Passion for outdoor living and brand engagement
• Strong communication skills
• Excellent time management and problem-solving abilities
• Proficiency with Microsoft Office suite
• Ability to lift up to 30 lbs

Hours: Full-Time, 40 hours/week (five days)

Compensation: Salaried, with base + bonus

Expectations: Availability during Black Friday and holiday season, as defined annually

All employees are expected to uphold our values of inclusivity, fairness, and respect, fostering a culture where everyone can thrive.

Join us in creating positive change and living the outdoor adventure lifestyle. The mountains transform us, and together, we can make a difference.