Store Manager - Battersea (40 hours)

Rituals; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in London is seeking a Store Manager to create an unforgettable customer experience and help the team reach their full potential. The role requires prior retail or hospitality experience, strong people management skills, and the ability to motivate and inspire others. Responsibilities include collaborating with the Area Manager, setting objectives, managing operations, and fostering team engagement.

Qualifications

• Prior relevant Store Manager experience or equivalent within retail or hospitality.
• Ability to motivate your team and achieve customer satisfaction and sales goals.
• Experience in sharing knowledge to drive behavioral change and develop others.

Responsibilities

• Create an unforgettable customer experience.
• Collaborate with Area Manager on local business strategy.
• Lead and coach your team to deliver excellent customer service.
• Define daily objectives and actions to drive KPIs.
• Manage inventory and day-to-day operations.

Skills

People management skills

Motivation

Coaching

Communication

Decision-making skills

Problem-solving skills

Job description

Job Description

As Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential!

You’ll work closely with your Area Manager to implement our local business strategy, continuously reach performance targets, and take charge with effective leadership. You’ll lead by example and coach your team to deliver an excellent customer experience!

You’ll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory and day-to-day operations, and foster employee wellbeing and engagement through regular 1-to-1 meetings and genuine connections with your team by celebrating successes!

Qualifications

High energy, humility, and a good sense of humor!

You are unique because of your ability to motivate your team and achieve goals related to customer satisfaction and sales. As a Store Manager, you are inspiring and performance-oriented.

Additionally, you have:

• Prior relevant Store Manager experience or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioral change and develop others.
• Decision-making and problem-solving skills.