Store Manager - Barnstaple (12 month FTC, Full-time)

Pandora; Barnstaple; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading luxury jewelry brand in Barnstaple seeks a proactive store manager to lead their team, inspire high performance, and deliver world-class service. Responsibilities include supporting the in-store team to surpass KPIs and managing overall store success. Ideal candidates will have experience in retail, passion for customer service, and strong communication skills. Competitive salary with a monthly bonus, generous employee discounts, and career progression opportunities are offered.

Benefits

Competitive salary

Monthly bonus (up to 20%)

Jewelry uniform allowance

Employee discounts

Access to retail discounts

Support for health and wellbeing

Qualifications

• Proven experience in driving sales and profitability.
• Strong communication skills to coach and develop a high-performing team.
• A passion for exemplary customer service.

Responsibilities

• Support and motivate the in-store team daily to achieve KPIs.
• Maintain a strong retail floor presence.
• Receive thorough training in handcrafted luxury products.

Skills

Sales driving experience

Customer service passion

Data analysis skills

Strong communication skills

Adaptability

Job description

The store manager is our brand ambassador and responsible for the store's overall commercial success. You will manage the assistant manager and a team of supervisors and sales assistants, supporting them in creating memorable experiences for our customers.

What to expect from the role

1. Support and motivate the in-store team daily to achieve and surpass KPIs, exemplifying excellent Pandora customer service.
2. Maintain a strong retail floor presence, educate and influence the store team, and ensure back-of-house activities support successful commercial execution.
3. Receive thorough training in our handcrafted luxury products to become a Pandora product expert. With support from the regional sales manager, develop your team to unlock their full potential and support their career growth.

Our store managers are the ambassadors of the Pandora brand. The ideal candidate will be a capable leader and passionate team player, confidently supporting their team to deliver an unforgettable Pandora in-store experience.

Prior experience with a leading brand or desirable consumer product retailing is preferred. If you are a senior supervisor or current assistant manager seeking your next challenge, this could be the opportunity for you. We value candidates who embody our core values: dreaming, daring, caring, and delivering. The ideal candidate will have:

• Proven experience in driving sales and profitability
• A passion for exemplary customer service
• An understanding of Pandora's local and global business strategies and the ability to translate them into store, regional, and division KPIs
• Experience using data to identify trends, issues, and root causes, and take action accordingly
• Strong communication skills to coach and develop a high-performing team
• Adaptability and flexibility to changing business needs
• A positive, enthusiastic attitude aligned with Pandora's values
• Well-presented appearance with a passion for retail and desirable products

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewelry made from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using only recycled silver and gold. We are committed to sustainability, aiming to halve greenhouse gas emissions across our value chain by 2030. Pandora is listed on Nasdaq Copenhagen and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

We offer a highly competitive salary, a monthly bonus of 10% upon achieving sales targets (up to 20% for stretch targets), generous employee discounts, annual jewelry uniform allowance, and other benefits. We seek a proactive, results-driven store manager to lead our team, inspire high performance, and deliver world-class service. In the UK, we are proud to be recognized in the Sunday Times 'Best Places to Work 2023'.

Our commitment to career progression is complemented by a rewards package, including:

• A competitive salary
• Monthly bonus (up to 20%) based on sales performance
• Jewellery uniform allowance
• Employee discounts
• Access to retail, hospitality, and entertainment discounts via our online platform
• Support through 'Retail Trust' for health, wellbeing, financial advice, and legal aid
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and possess the relevant skills, apply now. Pandora's recruitment process is transparent and fair, ensuring equal opportunity for all candidates. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age and to notify us of any reasonable adjustments needed during interviews.