Store Manager - 40 Hours - Sweaty Betty

WOLVERINE; Harrogate; On-site; GBP 28,000 - 40,000; Full time

Job summary

A retail company in Harrogate is seeking a passionate and inspiring Store Manager to lead their team. This role requires exceptional leadership abilities, a commitment to customer service, and a drive to achieve sales targets. You will create a positive shopping experience by fostering an inclusive work culture, managing operational standards, and motivating your team to embody brand values.

Benefits

Clothing allowance

Training

Bonuses

Discounts

Holiday entitlement

Referral schemes

Qualifications

• Management experience in a retail environment required.
• Proven ability to achieve sales KPIs.
• Experience in customer service and team development.

Responsibilities

• Lead and motivate your team to provide exceptional customer service.
• Manage sales, profit results, and operational standards.
• Foster a positive, inclusive work culture.

Skills

Sales Success

Communication

Team Development

Customer Service

Adaptability

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

Current employees, please apply in Workday.

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint spanning approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing its portfolio of brands including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our mission is to empower, engage, and inspire our consumers every step of the way.

Our Store Managers are inspiring retail leaders passionate about sales and products. They are committed to achieving excellence for our brand and team, fostering a positive, inclusive culture, and delivering exceptional customer service. The role involves recruiting, developing, and leading a motivated team, maintaining high sales standards, and creating memorable shopping experiences.

Key Responsibilities

• Motivate and engage your team to embody brand values daily, promoting an inclusive and positive workplace.
• Own all sales and profit results, managing costs, payroll, sales KPIs, and operational standards.
• Deliver outstanding customer service and demonstrate role model behaviors.
• Communicate effectively across the store and with external partners, building strong relationships.
• Foster a supportive, productive, and inclusive environment that encourages teamwork and accountability.
• Ensure policies and procedures related to security, health & safety, stock management, and operations are understood and followed.
• Innovate to enhance customer loyalty and promote the brand within the community.
• Coordinate stock management and store operations to ensure smooth functioning.
• Lead change management initiatives and motivate the team to adapt to new ways of working.
• Create memorable customer experiences through authentic service.

Knowledge, Skills, and Abilities Required

• Management experience in a fast-paced retail environment.
• Proven sales success and ability to meet KPIs.
• Adaptability and flexibility in scheduling, including mornings, evenings, weekends, and holidays.
• Passion for our brands and retail trends.
• Strong communication, customer service, and team development skills.
• Experience with POS systems and budget management.
• Ability to handle multiple tasks under pressure.

Working Conditions

• Retail environment.

US Candidates Only

• Compliance with company policies and a High School diploma or equivalent.

The Extras

• Clothing allowance, training, bonuses, discounts, holiday entitlement, referral schemes, and more.

Our DEI Commitment

We are committed to creating a diverse, equitable, and inclusive culture that reflects our mission of empowerment. We celebrate diversity, promote inclusion, and strive for equity in all aspects of our business. We actively listen, learn, and develop our team to be their authentic selves and foster a sense of belonging. Our goal is to embed DEI at the core of our operations and culture, continuously challenging ourselves to improve and be champions of change.