Store Manager

The Body Shop International Limited; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Body Shop International Limited is seeking a passionate Store Manager to lead their York location. The role involves driving retail excellence, managing a dynamic team, enhancing customer experience, and utilizing data to make informed decisions. Candidates should have extensive experience in beauty retail and people leadership, along with a flexible approach to work that aligns with store demands. A commitment to the brand's ethical values is essential for success.

Responsibilities

• Drive the store and team to deliver retail excellence and strong sales results.
• Shape a customer-focused store experience and develop consumer loyalty.
• Control and meet sales and performance targets with planning and organizing skills.
• Manage stock and use data for sound business decisions.
• Lead and develop a team while reacting to store and customer needs.

Skills

Experience in beauty retail

People leadership

Planning and organizing skills

Data analysis for commercial decisions

Team coaching and development skills

Outstanding communication skills

Operational skills

Leadership skills

Good IT Skills

Flexibility to work across Sunday to Saturday

Job description

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When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

To be an inspirational leader with enthusiasm for our brand and belief in our way of doing business. With retail beauty expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results, and engaging customer experiences.

More about the role

Customer Experience - We want someone who will shape a customer-focused store experience by leading the team to drive customer engagement and bring the brand to life. The Store Manager should also develop consumer loyalty to help build The Body Shop brand.

Delivery - Retail-related beauty expertise is highly desirable at management level. We’re looking for someone who can control and meet sales and performance targets with outstanding planning and organizing skills. Our Store Managers need exceptional stock management skills and the ability to monitor and manage change. It is essential for our Store Managers to be confident in using data to make sound commercial and business decisions to drive sales and team performance. Our Store Managers must have full knowledge of the beauty market, our competitors, and a passion for our products!

Teamwork and People Management - Our people are at the heart of everything we do. We’re interested in individuals who can lead and work as part of a team and react quickly to any problems. Managers must be outstanding communicators and capable of managing the team according to the store and customer needs. We desire a flexible and responsible role model who can attract and retain people who reflect the brand. Managers must have the ability to identify high potential, develop current team members to a high standard.

What we look for

• Experience in beauty retail and people leadership
• Ability to control and meet sales and performance targets with excellent planning and organizing skills
• Experience in using data to make sound commercial decisions
• Ability to work collaboratively within a feedback culture
• Team coaching and development skills
• Outstanding communication and operational skills
• Leadership skills to achieve personal and business success
• Good IT Skills
• Flexibility to work across Sunday to Saturday