Store Manager

REISS; York; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established luxury brand seeks a dynamic Store Manager for its York location. This role involves leading a retail team to achieve operational excellence and deliver exceptional customer service. You will be responsible for planning long-term store goals, managing stock levels, and ensuring promotions are executed to high standards. The ideal candidate will have a strong retail management background, a passion for luxury products, and the ability to thrive in a fast-paced environment. Join a forward-thinking company that values diversity and offers great career development opportunities.

Benefits

Seasonal Business Wear Allowance

Generous Employee Discount

Bonus and Commission Structures

Employee Assistance Programme

Medical Cash Plan

Fitness Discounts

Enhanced Parental Pay

25 Days Annual Leave

Employee Referral Scheme

Career Development Opportunities

Qualifications

• Proven retail management experience in a similar size operation.
• Strong track record of delivering exceptional customer service.

Responsibilities

• Manage overall store operations and performance to achieve targets.
• Lead the store team to deliver exceptional customer experience.

Skills

Retail Management Experience

Customer Service Excellence

Commercial Product Management

Team Leadership

Communication Skills

Job description

Store Manager | York

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store based in York full-time, as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term Store goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Fully funded health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25 days annual leave
• Employee referral scheme
• Career development opportunities

Apply now to start your story at Reiss…

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.