Store Manager

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With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, walk in the shoes of our customers, and be exceptional in everything we do.

For our retail teams, this means providing elevated customer service, creating a store environment that stands out in the market, and working as a team to meet and exceed both our customers' expectations and our business goals.

What's this role about?

As part of our Retail team, you'll be joining our store based in York full-time, as our Store Manager, responsible for ensuring the store achieves targets and delivers results with commercial and operational excellence.

What you'll be doing

• Planning the long-term store goals
• Managing overall store operations and performance
• Leading the store team to deliver exceptional customer experiences by ensuring personalized and tailored service
• Managing stock levels and making key decisions about stock control to minimize loss
• Ensuring that promotions, sales, and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and talent retention
• Conducting regular performance and probation reviews

What you'll ideally bring to the role

• Previous retail management experience in a similar-sized operation
• A passion for premium or luxury products is a plus, but we welcome all retail backgrounds
• A proven track record of increasing overall business performance
• A proven ability to deliver exceptional customer service through your team
• Strong visual and commercial product management skills
• Ability to adapt between customer service, operational, technical, and visual responsibilities
• Confidence working under pressure in a fast-paced retail environment
• Self-motivated, focused, and driven to achieve team and individual goals
• Excellent people management skills to bring out the best in your team
• Good written and verbal communication skills

What we'll do for you

• Seasonal business wear allowance
• Rewarding bonus and commission structures
• Wellbeing and financial support via our Employee Assistance Programme
• Fully funded health support through our medical cash plan
• Fitness discounts
• Family-friendly policies, including enhanced parental pay
• 25 days of annual leave

Apply now to start your story at Reiss…

We recognize the importance and power of diversity within our business. Our people processes are fair, transparent, and promote equality of opportunity for all candidates.

We pledge that candidates will not face discrimination based on gender, gender identity or expression, pregnancy, marital status, age, race, ethnicity, nationality, disability, sexual orientation, religion, or beliefs. Every individual will be treated with respect.

We understand some may hesitate to apply if they don't meet all listed requirements. We value candidates who will add to our culture and have a learning mindset. Even if you don't tick all the boxes, we encourage you to apply.