Store Manager

SCOPE; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking charity as a Store Manager where you will lead a dynamic team in a vibrant retail environment. This role offers the chance to creatively manage store operations while ensuring exceptional customer experiences and engaging with the local community. With a commitment to equality and inclusion, you will foster a supportive atmosphere for both staff and volunteers. Enjoy a comprehensive benefits package, including generous annual leave and flexible working options, while making a meaningful impact in the lives of disabled people. If you're passionate about retail and community engagement, this opportunity is perfect for you.

Benefits

35 days annual leave

Flexible working options

Company pension

Training and career development

Wellbeing incentives

Qualifications

• Experience in fashion and homeware, ideally managing a large store.
• Excellent customer service and team management skills.

Responsibilities

• Oversee stock collection, preparation, and display.
• Ensure accurate cash handling and financial reporting.
• Deliver exceptional customer service and community engagement.

Skills

Customer Service

Team Management

Cash Handling

Microsoft Office

Attention to Detail

Commercial Awareness

Job description

Job Description

As Store Manager (known internally as General Store Manager) of Scope's Andover store, you will have the autonomy to run the store using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! Every day presents a different challenge that you will find extremely rewarding.

The role

Permanent - 35 hours per week

Location - Scope's Andover shop, SP10 1RL

As General Store Manager, you will:

• Oversee all aspects of stock collection, preparation, and display, and explore ways to build stock donations.
• Ensure accurate cash handling, banking, and financial reporting.
• Recruit, manage, and develop staff and volunteers within Scope’s HR and operational policies, fostering an inclusive team environment.
• Deliver exceptional customer service and engage with the local community to strengthen ties.
• Review and implement all relevant health and safety policies to ensure compliance.

For more information about the role’s responsibilities, skills, and experience required, please refer to the detailed job description via the link above.

About You:

To succeed in this role, you will:

• Have previous experience in fashion and homeware, and ideally managing a large store footprint.
• Be personable with excellent customer service skills.
• Be commercial with a can-do attitude.
• Work well collaboratively.
• Have excellent accuracy and attention to detail.
• Be proficient in Microsoft Office.
• Be numerate with the ability to handle cash, banking, and financial reporting accurately.

Please include examples in your application demonstrating how you meet these key skills.

We also value an understanding of Scope’s values and our goal of creating equal futures for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. Located across England and Wales, each shop has its own character. We focus on sustainable fashion and engaging with local communities. Our teams lead volunteers to deliver excellent customer and colleague experiences, raising funds for disabled people's futures.

Shop hours

Scope Charity Shops operate every day, requiring some weekend and Bank Holiday coverage. Full-time hours are 35 hours per week, working five days out of seven. Part-time hours are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

Living our values and trusting each other empowers colleagues to make decisions, spark creativity, push boundaries, and innovate with grit and urgency.

Disabled candidates

We are a disability equality charity, encouraging applications from disabled people and those with impairments or access needs. We commit to interviewing all disabled candidates meeting essential criteria and support adjustments during the application process. Please contact our recruitment team for adjustments.

Equality, Diversity and Inclusion

We prioritize equality, diversity, and inclusion, encouraging applications from underrepresented communities to bring new ideas and perspectives. We aim to create an accessible, inclusive culture where everyone feels they belong and is treated with dignity and respect.

More about our approach can be found on the Scope website.

Scope benefits

We offer a comprehensive benefits package, including:

• 35 days annual leave
• Flexible working options
• Company pension
• Training and career development opportunities
• Colleague networks for disability, LGBTQ+, race equality, carers, women, and young colleagues
• Wellbeing incentives like discounted gym memberships and cycle schemes

We are committed to creating an equal future with disabled people, campaigning to change attitudes, address injustice, and inspire action. Join us in making a difference.

How to apply

Click the apply button to create an account and complete your application form.

Application deadline: 11:59 pm GMT on Tuesday, 29 April 2025