Store Manager

Topps Group; West of England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Sales commission and bonus

No evening work

Christmas Eve & Boxing Day off

Staff discount

Benefits platform discounts

Job summary

Topps Group in the West of England is seeking a Store Manager to lead a high‑performing team and drive sales, profit and operational excellence with the Topps Sales Framework.

You will coach, motivate and develop staff to deliver outstanding customer experiences, manage trade and retail targets, and uphold exceptional store standards while keeping the customer at heart.

Qualifications

• Proven leadership and people management skills.
• Experience driving sales and profitability.
• Strong communication and coaching abilities.

Responsibilities

• Lead, inspire and coach your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards.
• Take full accountability for the store’s commercial results — identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.
• Use the Topps Sales Framework to deliver a customer-first, consultative approach that uncovers needs and closes sales confidently.
• Develop your team through coaching and regular feedback, helping them excel in conversations, spot opportunities and deliver outstanding results.
• Lead by example on the shop floor, demonstrating what exceptional selling and service look like, and motivate the team through your actions.
• Maintain exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.

Skills

Leadership

People management

Communication

Sales awareness

Tools

POS systems

Job description

About The Role

Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do… that’s the Topps way.

What We’re Looking For

As a Store Manager, you are the driving force behind your store’s success. As the leader of the store team — and by using the Topps Sales Framework — you’ll be fully accountable for delivering your store’s sales performance, profit targets and exceptional operational standards.

You’ll inspire, coach and develop your team to create a performance‑driven environment that consistently delivers operational excellence and an unrivalled customer experience. You’ll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number‑one destination.

You’re a confident communicator and a strong people leader. You’ve managed teams, driven commercial success and can clearly demonstrate where you’ve exceeded sales and profit targets.

You know retail — and you know it well. You’ve had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back.

What You’ll Be Doing

• Leading, inspiring and coaching your store team, embedding a high‑performance culture built on great service, strong sales behaviours and consistent operational standards.
• Taking full accountability for the store’s commercial results — identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met.
• Using the Topps Sales Framework to ensure the team delivers a customer‑first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently.
• Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results.
• Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions.
• Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience.

What’s In It for You?

• Competitive basic salary
• Sales commission and bonus
• No evening work
• Christmas Eve & Boxing Day off
• Ongoing training, leadership development and real progression opportunities
• Generous Staff Discount
• Access to our Benefits platform with a wide range of discounts from 100s of retailers.

Bring your ambition, bring your leadership — and we’ll give you the platform to shine.

Due to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.