Store Manager

Barnardo's; Wallsend; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading charity organization is seeking a customer service manager to ensure the best store presentation and service. You will lead a team focused on maximizing sales and creating a positive shopping environment. The ideal candidate will have strong leadership and communication skills. Benefits include flexible work arrangements, generous leave, and pension options.

Benefits

Flexible working arrangements

26 days annual leave plus bank holidays

Group Personal Pension

Cycle2work scheme

Employee assistance program

Qualifications

• Experience in customer service management.
• Creative and resourceful approach to customer engagement.
• Ability to lead a team effectively.

Responsibilities

• Maximizing sales and profit in store.
• Ensuring high standards of presentation and customer service.
• Leading the team to achieve store targets.

Skills

Customer service

People management

Communication

Organizational skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development, with the freedom to nurture ideas and flair within a supportive framework to develop you.

At Barnardo's, we believe in children. The funds we raise in-store support the most vulnerable children and young people in the UK. Now's your chance to play your part in this vital work. As well as maximizing sales and profit in store, you'll ensure the highest standards of presentation and customer service—your aim will be to make your store the best in town, attracting customers and providing a positive environment for your colleagues.

You're an experienced people manager; creative and resourceful, able to generate loyalty among customers, donors, and colleagues. You'll need to be well-organized with excellent communication skills to lead your team in maximizing sales and profit and achieving your store's targets.

In return, you'll work for one of the UK's largest charity retailers, with benefits including full training and development, promotion prospects, pension, and other benefits.

Generating the funds needed to improve children's lives is a truly fulfilling role. If you'd like to use your talent to make a positive difference, we would love to hear from you!

The full job description and person profile are available below. Please read these carefully to ensure the role matches your skills and experience.

*As part of Barnardo's ongoing commitment to safeguarding, successful candidates will be asked to consent to a basic criminal records check.

Interview Date: If an interview date has been provided, this will be the only date available. Please check this before applying.

Please note: Due to high application volumes, this advert might close before the displayed closing date. We recommend applying as soon as possible.

About Barnardo's

We believe in children—regardless of who they are or what they've been through. Please read more via the link below. You will be asked questions related to this during the recruitment process.

Barnardo's is committed to a diverse and inclusive workforce. Our commitment to Equality, Diversity, and Inclusion (EDI) is reflected in our values and practices. We encourage applications from candidates of Black, Asian, and Minoritized Ethnic Communities, LGBT+ candidates, and Disabled candidates.

Benefits include:

• Flexible working arrangements to support work-life balance
• 26 days annual leave plus bank holidays, increasing after 5 years
• Option to buy up to 5 additional days via HolidayPlus
• Family-friendly leave options, including maternity, paternity, and adoption pay
• Service-related sick pay from day 1
• Group Personal Pension with matched contributions of 4% or 6%
• Death in service cover of 4x annual earnings
• Cycle2work scheme
• Interest-free season ticket loans
• Discounts and cashback at high street shops, cinemas, gyms, and more
• Option to purchase a health cash plan
• 24/7 employee assistance program
• Access to Barnardo's Corporate University

*Terms and conditions apply based on contract.