Store Manager

Card Factory; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retailer is seeking a Store Manager to ensure commercial growth and exceptional customer service. You will lead, train, and develop a team, making key commercial decisions. Ideal candidates will have retail management experience and a commitment to driving customer satisfaction. Benefits include discounts, financial support, and opportunities for development.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships opportunity

Access to training content

Discounts at various retailers

Employee Assistance Programme

Qualifications

• Previous experience as a store manager in retail.
• Proven ability to lead and develop a team.
• Prepared to meet KPIs in a fast-paced environment.

Responsibilities

• Oversee store operations focusing on customer experience.
• Develop a team culture centered on customer satisfaction.
• Coach and train colleagues to enhance their capabilities.
• Recruit a diverse team of assistants and leaders.
• Make decisions on stock and merchandising.

Skills

Customer focus

Team development

Commercial decision-making

Stakeholder engagement

Job description

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With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Role Responsibilities

• You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy.
• Putting the customer at the heart of everything we do, you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
• You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
• Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviors, and have the required skill set to meet our business needs.
• Make commercial decisions around stock availability and merchandising.
• Actively seek contact with key stakeholders to gain a wider understanding of the business.
• Provide constructive and beneficial feedback to the store team, District, and Regional Managers about store performance and business opportunities to encourage continual growth.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
• Have experience in leading and developing a team of colleagues.
• Be prepared to work towards KPIs in a fast-paced environment.

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true Omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support, Financial Education Tools, Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – tools to support mental, physical, and financial wellbeing