Store Manager

CeX Franchising; Tees Valley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retail company in Tees Valley is seeking an experienced Store Manager for its Stockton branch. The ideal candidate will oversee daily operations, lead the sales team, and ensure exceptional customer service standards. This role offers a competitive salary of £30,000 per annum and opportunities to grow within the organization.

Benefits

Competitive salary

Bonus

Qualifications

• Proven experience as a Store Manager or in a similar leadership role within the retail sector.
• Strong leadership, organizational, and communication skills.
• A self-motivated individual with a passion for delivering outstanding customer service.
• Ability to inspire and manage a team to achieve performance goals.
• A strong understanding of retail management best practices.

Responsibilities

• Oversee the day-to-day operations of the store to ensure smooth and efficient management.
• Analyse sales figures and forecasting future sales.
• Lead and motivate the sales team to achieve and exceed sales targets.
• Ensure the highest standards of customer service at all times.
• Maintain a well-presented store that is fully stocked with products.

Skills

Leadership

Organizational skills

Communication skills

Customer service

Job description

Overview

Job Opportunity: Store Manager at CeX Stockton

CeX, a leading retailer specializing in video games, DVDs, electronics, and gadgets, is searching for an experienced and enthusiastic Store Manager for our Stockton branch. At CeX, we pride ourselves on delivering exceptional customer service and providing our customers with quality products.

Responsibilities

• Oversee the day-to-day operations of the store to ensure smooth and efficient management.
• Analyse sales figures and forecasting future sales.
• Lead and motivate the sales team to achieve and exceed sales targets.
• Ensure the highest standards of customer service at all times.
• Maintain a well-presented store that is fully stocked with products.
• Participating in the hiring process of new employees including interviewing and training new employees.
• Resolving and ensuring compliance with health and safety legislation and security issues.
• Responding to customer complaints and comments.
• Develop and implement effective business strategies.
• Conducting appraisals and performance reviews, as well as providing or organising training and development.
• Resolving conflicts between staff members.
• Train and onboard new team members to ensure they align with CeX’s values and goals.
• Managing and motivating your team to increase sales and ensure efficiency.
• Make full use of Google online tools and our own bespoke EPOS/tools.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Responds to customer issues in a professional manner.
• Assists in housekeeping standards

Who We Are Looking For

• Proven experience as a Store Manager or in a similar leadership role within the retail sector.
• Strong leadership, organizational, and communication skills.
• A self-motivated individual with a passion for delivering outstanding customer service.
• Ability to inspire and manage a team to achieve performance goals.
• A strong understanding of retail management best practices.

Benefits

We offer a competitive salary of £30,000 per annum, plus a range of benefits including bonus.

How to Apply

If you are a dynamic leader with a knack for driving sales and want to be part of an energetic and passionate team, we’d love to hear from you!

Apply now to join CeX and take the next step in your retail management career.