Store Manager

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With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our Outlet Store in Swindon on a full-time permanent basis as our Store Manager, responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term Store goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and talent retention
• Conducting regular performance and probation reviews

What you’ll ideally bring to the role

• Previous retail management experience in a similar size operation
• A passion for premium or luxury products is a plus, but open to all retail backgrounds
• A proven track record of increasing overall business performance
• A proven ability to deliver exceptional customer service through your team
• Highly visual with excellent commercial product management skills
• Ability to adapt between customer service, operational, technical, and visual aspects
• Confidence working under pressure in a fast-paced environment
• Self-motivated, focused, and goal-driven
• Strong people management skills to motivate your team
• Good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Fully funded health support via our medical cash plan
• Fitness discounts
• Family-friendly policies including enhanced parental pay