Store Manager

Knoops; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A specialty chocolate retailer in St Albans is seeking a Store Manager to lead operations and create exceptional customer experiences. The ideal candidate has strong leadership skills and experience in retail management. You will drive sales targets and ensure high-quality service. Join a passionate team focused on creating joyful interactions through expertly crafted beverages.

Benefits

Flexible working arrangements

Opportunities for training and development

Inclusive workplace culture

Qualifications

• Proven experience in managing a store or senior leadership role.
• Strong understanding of sales management and operational efficiency.
• A motivational leader who can inspire and develop a high-performing team.

Responsibilities

• Oversee all aspects of store operations with high-quality service delivery.
• Recruit, train, and develop a motivated customer-focused team.
• Set and achieve sales targets, monitor KPIs, and drive revenue growth.
• Ensure exceptional customer service and memorable interactions.

Skills

Store Management Experience

Customer Service

Leadership

Sales Management

Operational Efficiency

Job description

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At Knoops, we’re
experts in crafting the perfect chocolate drink for our customers. Our founder
Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate
of stores, a production factory and a growing online business.

The Knoops concept is
based around our carefully curated percentage menu which offers chocolates to
suit every taste and mood. We find joy in helping you to discover your perfect
chocolate drink and encourage experimentation with different % chocolates and
flavours in a process we call ‘Knoopology’.

This process is
simple; choose your chocolate %, milk, and extra flavours like sea salt, orange
zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.

The Opportunity

Are you a passionate,
results-driven leader ready to take charge of an entire store operation? At
Knoops, we pride ourselves on crafting exceptional hot chocolates, coffees, and
teas while creating joyful customer experiences. We're looking for an inspiring
Store Manager to lead our team, drive operational excellence, and be an
ambassador of the Knoops brand.

Key Responsibilities:

Operational Leadership: Oversee all aspects
of store operations, ensuring smooth, efficient, and high-quality service
delivery.

Inspiring Leadership: Recruit, train, and
develop a high-performing, motivated, and customer-focused team.

Sales & Performance Management: Set and achieve
sales targets, monitor KPIs, and implement strategies to drive revenue growth.

Customer Experience: Lead by example,
creating memorable interactions and ensuring the team delivers exceptional
customer service.

Quality Control: Uphold Knoops' standards for beverage
preparation, cleanliness, and store presentation.

Financial Accountability: Manage budgets,
control costs, and oversee accurate financial reporting.

Stock Management: Ensure efficient ordering, inventory
control, and waste reduction.

Compliance & Health & Safety: Ensure full
compliance with health, safety, and hygiene regulations.

What We’re Looking For:

Proven Store Management Experience: Experience as a
store manager or senior leadership role within the café, hospitality, or retail
sector.

Business Acumen: Strong understanding of sales management,
financial reporting, and operational efficiency.

Leadership Excellence: A motivational
leader who can inspire and develop a high-performing team.

Customer-Centric Mindset: A passion for
creating exceptional customer experiences and building brand loyalty.

Operational Expertise: Skilled in stock
management, scheduling, and health & safety compliance.

Problem-Solver: Confident in handling challenges and making
sound decisions to drive success.

Why
Knoops?

At Knoops, our culture is built on four key pillars that
guide everything we do — for our customers, our community, and our team
members. When you join us, you become part of something meaningful, creative,
and rewarding:

Craft:

We are passionate about
craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll
have the chance to craft your own journey by developing new skills, refining
your expertise, and exploring creative opportunities.

Ritual:

We believe in the power of rituals
— the little moments that create lasting joy. As a Knoops barista, you’ll be a
part of these shared experiences, creating meaningful interactions that bring
people together over expertly crafted drinks.

Exploration:

We are curious, adventurous, and
always striving to improve. Knoops is a place where new ideas are welcomed,
achievements are celebrated, and growth is continuous. Together, we’re on a
journey to explore new possibilities and celebrate the rewards that come from
discovery.

Community:

Our community is at the heart of
everything we do. Knoops is a space for collaboration and inclusion, where
everyone feels valued, supported, and encouraged to bring their authentic
selves to the table. We thrive on working together to create something truly
special.

Be Part
of it – Join the Team

At Knoops, everyone
has a place to shine. Since we first started crafting our signature
chocolate-based drinks, we've encouraged our team to bring their authentic
selves to work — to be bold, creative, and unapologetically original.

Because it’s not just
what you do at Knoops; it’s how you do it. Your originality, passion, and
individuality are what make our cafés vibrant and welcoming spaces for our
customers.

You’ll work alongside
a diverse group of colleagues who all bring their own spark to the team.
Together, we create joyful experiences, one expertly crafted drink at a time.

At Knoops, ambition
is celebrated. Whether you're a barista just starting out or a seasoned
hospitality professional, you'll be respected, supported, and encouraged to
explore new ways to grow. From flexible working arrangements to opportunities
for training and development, we’re here to help you on your journey.

So, if you're ready
to embrace originality, be part of a passionate community, and craft something
truly special every day — we want to hear from you. Join us at Knoops, where
being yourself is always the best ingredient.

Our
Shared Vision

At Knoops, we believe
that diversity makes us stronger. Our customers come from all walks of life,
and we value having a team that reflects this diversity. We celebrate the
unique qualities that each team member brings and are committed to creating an
inclusive environment where everyone can thrive.

We welcome
applications from all backgrounds, regardless of age, ethnicity, gender,
ability, religion, or sexual orientation. We are particularly keen to hear from
candidates from underrepresented groups in our industry, including women,
people with disabilities, ethnic minorities, and members of the LGBTQ+
community.

If you require any
adjustments during the recruitment process, have a disability or condition that
may affect your performance, or have other specific needs, please let us
know—we’re here to support you every step of the way.

Joining Knoops means
being part of a brand that values originality and craftsmanship while
encouraging you to explore your potential and be a vital part of a supportive
and dynamic community. Help in ‘Creating a Space for Exploration and Joy!’