Store Manager

Jewells; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Jewells is seeking a passionate Store Manager for their Westquay Southampton location. The role involves leading a dynamic team, driving exceptional customer experiences, and maximizing store performance while supporting specialist services like Piercing & Jewellery Welding. Join a fast-growing brand that celebrates individuality and luxury retail.

Benefits

Competitive Salary + Commission & Bonuses

Career Growth Opportunities

Piercing & Jewellery Welding Training & Certification

Jewellery Allowance & Generous Discounts

Exciting Incentives & Competitions

A Birthday Day Off

Qualifications

• 3+ years’ store leadership experience in jewellery, fashion, or luxury retail.
• Passionate about coaching & leading teams.
• Proven customer-obsessed & service-driven attitude.

Responsibilities

• Deliver an unforgettable customer experience and foster long-term relationships.
• Drive sales, KPIs, and profitability of the store.
• Lead, coach, and develop a high-performing team.

Skills

Leadership

Customer Service

Sales Analysis

Team Development

Fashion Knowledge

Job description

Westquay Southampton

Our Story

JEWELLS isn’t just about jewellery—it’s about self-expression, confidence, and celebrating individuality. We blend trend-led design with casual luxury, offering immersive experiences beyond jewellery—permanent jewellery, fine line tattooing, and curated piercing services.

With 1,000 stores planned across 45 countries, now is the perfect time to lead, inspire, and grow with us.

About the Role

As Store Manager, you’re the driving force behind your store’s success. With strategic vision and hands-on leadership, you’ll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team.

You'll set the standard, ensuring every detail aligns with our luxury experience while taking ownership of store performance, customer engagement, and team development. You'll also be trained in Piercing & Jewellery Welding, so you can support the store team in delivering these specialist services.

This is your opportunity to lead with passion, innovate with confidence, and be part of a brand that’s redefining luxury retail.

What You’ll Do:

• Deliver an unforgettable customer experience – Lead by example, fostering long-term relationships and providing personalised styling and service.
• Drive sales & maximise store performance – Take full ownership of sales targets, KPIs, and profitability, ensuring commercial success.
• Become a trained expert in Piercing & Jewellery Welding – Support your team in delivering these specialist services (full certification provided).
• Lead, coach & develop your team – Recruit, train, and inspire a high-performing team that embodies the JEWELLS brand.
• Ensure operational excellence – Oversee inventory, loss prevention, and store presentation, maintaining luxury retail standards.
• Be a strategic thinker – Identify opportunities for growth, customer engagement, and brand elevation.
• Own communication & collaboration – Act as the link between your store, leadership team, and brand HQ.

What We’re Looking For:

• 3+ years’ store leadership experience, within jewellery, fashion and/ or luxury retail. This can be in a Store Manager or Assistant Manager role, ready for the next step in their career journey
• Passionate about coaching & leading teams – A natural motivator who drives performance.
• Customer-obsessed & service-driven – Thrives on delivering a luxury experience.
• Strong commercial acumen – Confident in sales analysis, KPIs, and action planning.
• Become a trained expert in Piercing & Jewellery Welding – Support the team in delivering these specialist services to enhance the customer experience – No prior experience needed, full certification provided!
• Results-oriented & solutions-focused – A proactive leader who takes initiative.
• Loves fashion, jewellery, and styling trends – Brings creativity and vision.
• Flexible availability – Willing to work evenings, weekends, and key trading periods.

Perks & Benefits:

• Competitive Salary + Commission & Bonuses
• Career Growth – Be part of a fast-growing, globally expanding brand.
• Piercing & Jewellery Welding Training & Certification
• Jewellery Allowance & Generous Discounts
• Exciting Incentives & Competitions
• A Birthday Day Off

At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.