Store Manager

TN United Kingdom; Southampton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a passionate Store Manager to lead a dynamic team in a vibrant retail environment. In this role, you will champion customer satisfaction and drive sales growth while fostering a culture of excellence. With a focus on luxury fashion and lifestyle brands, you will leverage your leadership skills to build strong relationships with customers and team members alike. Join this innovative firm that values individuality and inclusivity, and enjoy a range of benefits designed to support your well-being and career development. This is a fantastic opportunity to make a significant impact in a renowned retail setting.

Benefits

Monthly bonus scheme

Industry leading staff discount

Enhanced holiday entitlement

24/7 Employee Assistance Programme

Qualifications

• Minimum 3 years’ experience in a multicultural retail environment.
• Proven leadership and coaching skills.

Responsibilities

• Deliver exceptional customer experience and build a loyal customer portfolio.
• Recruit and lead a growth-oriented team.

Skills

Leadership Skills

Customer Relationship Management

Sales Skills

Team Management

Multicultural Awareness

Education

Experience in Retail Management

Job description

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You are an advocate of our brand. In this role and together with the team, you will:

1. Strive for excellence and go the extra mile in every customer interaction to deliver an exceptional customer experience.
2. Build a loyal portfolio of existing and new customers.
3. Recruit, lead, and grow a team with a growth mindset, passion, and enthusiasm.
4. Exceed personal and team service and sales targets.
5. Be the driving force behind new and ongoing service and sales opportunities – directly impacting our growth and success.

About you

You are an experienced Store Manager and you have:

1. Worked in a multicultural retail environment with a minimum of 3 years’ experience.
2. Experience/keen interest in luxury fashion/cosmetics/lifestyle brands.
3. Excellent and proven leadership and coaching skills.
4. A winning personality to easily establish trustful relationships with customers, teams, and stakeholders.

What we offer

You can expect a range of benefits, including:

1. Monthly bonus scheme
2. Industry leading staff discount starting on your first day
3. Enhanced holiday entitlement of 6.6 weeks, pro rata for part-time employees
4. 24/7 access to our Employee Assistance Programme provider, Retail Trust, helping to support your financial and mental wellbeing

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.