Store Manager

QFM Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a passionate General Manager to join Costa Coffee in Sheffield. This role involves managing store operations while ensuring exceptional customer service. Ideal candidates will have strong leadership qualities, a commercial mindset, and the ambition to inspire team success.

Benefits

Annual salary review

Employee discounts and cashback scheme

Excellent career prospects and development

Company pension scheme

Access to Apprenticeship Schemes - Level 3 and Level 4

Qualifications

• Proven leadership experience, particularly in coffee or retail environments.
• Ability to inspire and manage teams towards high performance.
• Strong commercial acumen to maximize sales and maintain standards.

Responsibilities

• Create a welcoming space for customers and manage store operations.
• Oversee profit and loss management and maintain brand standards.
• Train and develop the team to meet their full potential.

Skills

Leadership

Coaching

Strategic Thinking

Team Management

Customer Service

Commercial Mindset

Job description

Social network you want to login/join with:

We’re looking for a General Manager to lead our Costa Coffee team in one of our Sheffield Stores.

This is a great opportunity for an experienced General Manager, Store Manager, or an aspiring Assistant Manager looking for their first step into a General Manager role.

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for our customers. As a leader, you will be taking your store to new heights with your experience, resourcefulness, and talent nurturing within your team. It’s going to be a thrilling ride.

A Costa Coffee General Manager’s life is busy. We treat our General Managers as business owners — your business. This means the stock, standards, team, labour, and customers are all yours to own and grow. You will be accountable for profit and loss, the store’s appearance, and brand standards. Make it your own.

Our core focus is serving Amazing Coffee, Maintaining Clean Stores, and Providing Excellent Customer Service.

Responsibilities of a Coffee Shop General Manager at Costa Coffee:

• Creating a welcoming space for customers to enjoy our coffee, with a knack for anticipating customer needs and creating memorable moments.
• Managing controllable costs through effective stock, labour, and training management, recognizing and celebrating small wins.
• Inspiring and involving your team to perform with excellence.
• Maintaining brand standards and overseeing health and safety within the store.
• Training and developing your team to reach their full potential.

Requirements to be a Coffee Shop Manager at Costa Coffee:

• Leadership with coaching experience, leading from the front.
• A commercial mindset with strategic thinking to maximize sales opportunities.
• A brand ambassador ensuring brand standards are upheld.
• An ambitious character eager to grow with us.
• Ability to work under pressure and execute tasks efficiently.
• Experience in managing and developing teams.

Benefits of being a Coffee Shop General Manager at Costa Coffee:

• Annual salary review
• Employee discounts and cashback scheme
• Excellent career prospects and development
• Company pension scheme
• Access to Apprenticeship Schemes - Level 3 and Level 4

We are interested in speaking with people with a background in or experience working for: