Store Manager

British Heart Foundation; Saffron Walden; On-site; GBP 28,000 - 36,000; Full time

Job summary

Join a leading charity as a Store Manager and lead a team that promotes sustainable practices. You'll be responsible for driving sales across your store and ensuring a high standard of customer service while contributing to important heart and circulatory condition research.

Benefits

38 days annual leave

Up to 10 additional support leave days

Enhanced family policies

Wagestream - early wage access

Health cash plan

24/7 Virtual GP access

Pension scheme (up to 10% employer contribution)

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in customer-facing roles within retail or service industries.
• Ability to maintain high retail standards and adapt to business changes.

Responsibilities

• Maximizing sales performance through various channels.
• Leading a diverse team following BHF values.
• Managing store performance while meeting targets.

Skills

Team Leadership

Customer Service

Sales Target Achievement

Flexibility

Job description

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Would you like to make an impact by leading one of our fashion store teams that are community-based, offer an amazing choice, and promote genuine sustainability?

What does this role involve?

As a Store Manager, you will be responsible for your store's performance, maximizing sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that demonstrates the BHF values.

Each day is different in this varied, fast-paced, and hands-on role. Due to the volume of deliveries and donations, it can be physically demanding at times, but it is also rewarding as you contribute to funding life-saving research.

What are we looking for?

• Experience working in a customer-facing role in retail, hospitality, or service industry
• Experience in leading, motivating, and developing teams
• Ability to achieve sales targets
• Commitment to maintaining high retail standards
• Ability to work proactively and adapt to changing business needs
• Thrives in a hands-on, fast-paced environment
• Understanding of budgets and P&L

Our stores operate 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis.

What’s important to us?

At the British Heart Foundation (BHF), we offer a wide range of new and used furniture, clothing, jewelry, and more, available in-store and online. We connect with local communities, help reduce waste, and prevent around 70,000 tonnes of unwanted items from going to landfill each year. We receive millions of donations annually, supporting our reuse agenda and funding lifesaving research for heart and circulatory conditions.

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope and other employee networks, foster an environment where everyone can succeed.

Why join the BHF?

We support career development and offer numerous benefits, including:

• 38 days annual leave (plus buy/sell options)
• Up to 10 additional support leave days per year
• Enhanced family policies (maternity, paternity, adoption)
• Wagestream - early wage access
• Health cash plan (dental, optical, therapies)
• Access to a 24/7 Virtual GP and Employee Assistance Programme
• Pension scheme with up to 10% employer contribution
• Cycle to work scheme
• Discounts on gym memberships and retail partners

Ready to apply?

Follow these steps:

• Click the “Apply” button below.
• You will be redirected to the BHF Careers page.
• Complete the application form, submit your CV, and upload your employment history.

What do I need to know?

DBS Check: Employment is subject to a satisfactory DBS check.

Inclusivity: We use anonymous CV software to ensure fairness during the application process.

Act Swiftly: Early applications are encouraged; the advert may close early if filled.

Sponsorship: We are unlikely to sponsor applicants due to salary criteria.