Store Manager

British Heart Foundation; Saffron Walden; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

38 days annual leave (plus buy/sell)

Pension with employer contribution up

Wagestream – early access to wages

Cycle to work scheme

Discounts with retailers

Job summary

British Heart Foundation in Saffron Walden invites applications for a Store Manager role responsible for driving store performance across physical and digital channels while delivering on targets.

You will lead an inclusive, diverse team, embodying BHF values and ensuring excellent customer experience, high standards, and efficient operations, including weekends and bank holidays on a rota basis.

Qualifications

• Experience in a customer-facing role in retail, hospitality, or service.
• Ability to lead, motivate and develop teams.
• Proven ability to achieve sales targets.
• Commitment to high retail standards.
• Ability to work on own initiative in changing business needs.
• Thrives in a hands-on, fast-paced environment.
• Understanding of budgets and P&L.

Responsibilities

• Lead store performance and maximise sales through physical and digital channels.
• Manage a diverse team and uphold BHF values.
• Oversee deliveries, donations, and stock movements.
• Ensure 7-day trading requires weekend/holiday rota.

Skills

Customer facing experience

Team leadership

Sales target achievement

Hands-on in fast-paced environment

Initiative and proactive mindset

Retail/hospitality/service background

Job description

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?

Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve?

As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .

Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

What are we looking for?

Experience working in a customer facing role in retail, hospitality or service industry

Experience of leading, motivating and developing teams

Ability to achieve sales targets

Committed to achieving the highest retail standards at all times

Able to work under own initiative and take a proactive approach to changing business needs and objectives

Thrives working in a hands on, fast-paced environment

An understanding of budgets and P&L

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

38 days annual leave (plus the option to buy and sell leave)

Holistic support leave of up to 10 additional days off each year

Enhanced family policies (maternity, paternity and adoption leave)

Wagestream - early access to your wages

Health cash plan (Dental, Optical, Therapies, etc)

Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)

Pension with employer contribution of up to 10%

Cycle to work scheme

Discounts on gym memberships

Discounts with a wide range of retailers

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.