Store Manager

Barnardo's; Nottingham; On-site; GBP 26,000 - 32,000; Full time

Job summary

Barnardo's in Worksop is seeking a Store Manager to lead a team, drive sales, and ensure excellent customer service. You will oversee stock, promotions, and the day-to-day running of the store while maintaining security and high presentation standards.

The role requires managing a team of staff and volunteers, implementing policies from Head Office, and working a pattern that includes weekends and bank holidays. Passion for Barnardo's mission is essential.

Qualifications

• Experience of managing a team in a customer service environment.
• Evidence of working to budgets and targets.
• Proven experience of meeting targets and KPI's.
• Experience of working with IT systems, admin and figures.
• Flexible approach to working hours including weekends and bank holidays.

Responsibilities

• Manage day-to-day running of the store and lead a team to maximise sales and profits.
• Maintain high presentation standards in windows and interior of the store.
• Ensure stock availability on the shop floor and support stock movement.
• Provide training, development, and appraisals for staff and volunteers.
• Recruit and develop volunteers to meet store objectives and KPIs.
• Adhere to cash handling, security procedures and store policies.

Skills

Team management

Customer service

Budgeting and targets

Recruitment and training

KPI experience

IT systems & admin

Stock management

Flexible working

Sales generation

Job description

Key Responsibilities and Requirements

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended. Demonstrate experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Evidence of recruiting, training and developing a team.
• Proven experience of meeting targets and KPI's.
• Experience of working with IT systems, admin and figures. We have an exciting opportunity for a passionate Store Manager to join our Worksop Barnardo's on a full-time basis.
• As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

As a Store Manager you will manage the day to day running leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: The successful post holder will be based at Unit B, 63 Newcastle Avenue, Worksop, S80 1LD. Working Pattern: 35 hours per week. Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities are:

About Barnardo's

At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through.

You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer.

EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion.

We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

Our basis and values