Store Manager

Frasers Group; Northern Ireland; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in Londonderry seeks an experienced Store Manager to oversee store operations. The ideal candidate will have over 3 years of management experience in a high volume retail environment, a proven ability to impact sales and develop talent. This role offers a competitive salary and various bonuses along with employee perks including discounts and development courses.

Benefits

Basic salary £41,789.00

Weekly/Monthly & Quarterly Commercial Bonuses

Stocktake Bonuses

Commission led bonuses

Monthly Group Rewards and Recognition

Long Service awards

Development Courses with National Qualifications

28 Days Holiday

40% In-store Uniform Discount

Discounted Gym membership

Group Wide 20% Discount across all Frasers Group brands

Qualifications

• 3 years Management experience working in a fast paced, high volume retail environment.
• Ability to positively impact results in sales, payroll and stock loss.
• Proven record of developing talented individuals.

Responsibilities

• Manage store operations and team to achieve KPI targets.
• Train and develop team members for success.
• Ensure excellent customer service and compliance.

Skills

Team Leadership

Retail Sales

Challenge Handling

Customer Service

Job description

Company Description

House of Fraser is a department store group with locations across the UK and Ireland. With a heritage spanning over 170 years and a portfolio of over 500 global brands, we are entering an exciting new future of our brand and are looking for a dynamic Store Manager to join our team in Londonderry.

Job Description

The Opportunity

Reporting to the Area Manager, you will have responsibility for your store and team. You will build a team who will train, coach and progress. You will support business initiatives and ensure these are met with positivity and pace, whilst you control and deliver across the board for store operations, customer service, budget control, people and product. You will take ownership of key areas to share responsibility with your team to be accountable for the store.

Key Result Areas and Competencies

1. 1. Operations
   • Promote all store operations and deliver to expectation on all KPI’s
   • Support with the planning of workload to ensure a productive and efficient team
   • Make confident decisions, and delegate to the team effectively
   • Support with compliance of processes and procedures whilst maintaining a safe and healthy environment for both the team and customers
   • Assist with training and coaching the team to best practice
   • Use business communication tools to monitor completion of tasks and meet deadlines
2. 2. Controls
   • Use reports to ensure wage controls are met on a weekly basis, resolving issues quickly and effectively
   • Plan store schedules in line with store trading patterns and business expectations
   • Assist with compliance for processing of payroll issues and problem-solve effectively
   • Support with store daily structure to ensure the store meets compliance, customer service and security standards
   • Be accountable for controlling wages
3. 3. Sales
   • Understand business and customer expectations and motivate the team to deliver an excellent customer experience
   • Understand product features and benefits and assist with training the team to maximise sales opportunities
   • Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team
   • Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
   • Use reports to analyse and support with the commerciality of key products to impact sales and profitability
   • Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
4. 4. Development
   • Assist with identifying internal talent and support performance management processes to drive exceptional performance
   • Support with identifying performance issues and escalate professionally
   • Be self-driven in own personal development and take on developmental feedback constructively
   • Understand and promote Frasers Group core values and coach the team to engage with these values
5. 5. Leadership and Management
   • Inspire the team and act as a role model
   • Support with coaching and motivating the team to achieve success
   • Develop relationships with the store team and ensure everyone is working to the same goals

Qualifications

The requirements

• 3 years Management experience working in a fast paced, high volume retail environment
• Background in premium fashion would be beneficial
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to supporting the area manager to achieve the highest store standards and customer service

Additional Information

The Rewards:

• Basic salary £41,789.00
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Development Courses with National Qualifications
• 28 Days Holiday
• 40% In-store Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands