Store Manager

Gran Sport de Xalapa; Newcastle upon Tyne; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading company in Newcastle is seeking a Store Manager to oversee store operations and lead a dynamic team. The role involves driving sales, ensuring exceptional customer service, and fostering a positive work environment. With competitive pay and numerous benefits, this is an excellent opportunity for a passionate leader.

Benefits

Competitive pay reviewed annually

Quarterly team bonuses averaging 10-12%

Additional day off for your birthday

Holiday entitlement of 28 days, increasing with service

Training and support for career development

Great pension and sharesave schemes

Social events throughout the year

Family-friendly policies

Free on-site parking

Cycle to work scheme and gym discounts

Qualifications

• Experience in a managerial role.
• Strong leadership skills and ability to inspire a team.
• Passion for delivering exceptional customer service.

Responsibilities

• Leading by example and working alongside your team.
• Managing and maximizing store performance.
• Ensuring high levels of customer service.

Skills

Leadership

Customer Service

Team Management

Job description

About The Role

Role: Store Manager

Location: Newcastle

Salary: £36,721 per annum (OTE £40,393) plus benefits

Hours of work: 40 hours per week - 5 out of 7 days, with a mixture of early and late shifts covering store opening and closing times.

What We Give Back To You

We believe in delivering a good work-life balance and promoting health and wellbeing. Our benefits include:

• Competitive pay reviewed annually
• Quarterly team bonuses averaging 10-12% (up to 25%)
• Additional day off for your birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support for career development
• Great pension and sharesave schemes
• Social events throughout the year
• Family-friendly policies, including enhanced maternity, paternity, and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for life events, birthdays, and long service rewards
• Day off to volunteer with charity partners
• Access to wellbeing support and employee assistance program (EAP)

What you'll be doing

Responsibilities

The Store Manager's role is vital to store performance and team development. You should align with our values, lead your team, and deliver exceptional customer service. We value passion and enthusiasm. Your core responsibilities will include:

• Leading by example and working alongside your team
• Managing, recognizing, and rewarding team members while maximizing store performance
• Identifying potential in your team to build a strong talent pipeline
• Creating a positive and engaging work environment
• Owning the store’s financial performance to drive sales and control costs
• Ensuring high levels of customer service
• Maintaining awareness of competitors to improve performance
• Overseeing store operations, including cleanliness, safety, security, and administration
• Promoting a positive, flexible approach to daily management

About The Organisation

At Big Yellow, people are at the heart of our business. Your personality, integrity, empathy, and passion are key to customer experience. We are a close-knit company with a strong family feel, despite rapid growth over 25 years. Our success comes from great people delivering outstanding service. We foster a fun, supportive, and inclusive culture where teamwork, trust, and relationships thrive. The role is varied and dynamic, ideal for those who enjoy diverse challenges. We encourage socializing and celebrating successes together.

If your experience doesn’t match every detail, we still encourage you to apply. We value personality, leadership skills, positivity, and a desire to support and inspire your team. We are committed to diversity and inclusion and welcome applications from all backgrounds. Please inform us if you need adjustments during the interview process.