Store Manager

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a dynamic Store Manager to lead a team in delivering exceptional customer service. This role goes beyond typical retail responsibilities, as you'll be at the forefront of fostering a positive environment and driving sales. With opportunities for personal growth and development through a dedicated training program, this position offers a pathway to leadership within a rapidly expanding organization. If you are passionate about retail and have a knack for inspiring others, this is the perfect opportunity to make a significant impact.

Benefits

22 days’ holiday plus Bank Holidays

Pension

Life Assurance

Bonus Scheme

Cycle to Work

Savings Schemes

Employee Discounts

Qualifications

• Proven track record in developing high-performing retail teams.
• Dedication to leading a team to deliver sales through excellent customer service.

Responsibilities

• Ensure your team provides excellent customer experience and drives sales.
• Coach, motivate, and engage your team to create a great workplace.
• Support your team’s development and ensure customer satisfaction.

Skills

Team Leadership

Customer Service

Sales Strategy

Flexibility

Resilience

Job description

Store Manager in South Gosforth

40 Hours Per Week

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Delivering an outstanding customer proposition. This isn’t your average retail role. It’s much more than an average Store Manager job. You’ll manage the Branch, serve customers, check deliveries, pick items from the warehouse, and stock shelves. The environment can be hot in summer and cold in winter. If you take pride in leading and motivating a team to achieve great things, our customers will notice and appreciate your efforts.

Day-to-day Responsibilities

1. Delivering great service: Ensure your team provides excellent customer experience and drives sales through service.
2. Mucking in: Help the team complete tasks such as checking deliveries, opening and closing the branch, stocking shelves, cleaning, and assembling orders.
3. Inspiring: Foster a positive mindset, build a culture of feedback, praise, and recognition.
4. Building relationships: Support your team’s development, support future growth, and ensure customers leave satisfied with their needs met.
5. Leading: Coach, motivate, and engage your team to create a great, engaging workplace.
6. Building a fun environment: Maintain high standards and product availability while making the branch a place everyone enjoys working at.

What You'll Bring

• Knowledge: Proven track record in developing high-performing retail teams.
• Hard work and passion: Dedication to leading a team to deliver sales through excellent customer service.
• Teamwork: Willingness to get involved and develop future leaders.
• Customer Focus: Keep the customer at the center of your actions.
• Resilience: Determination to achieve results, coaching your team to succeed.
• Flexibility: Be available when needed, prioritize effectively.
• Authenticity: Bring your true self to work and let your personality shine.

What You'll Get

Opportunities to express yourself and grow your career within retail, supported by training and development through our Toolstation Academy. Benefits include 22 days’ holiday plus Bank Holidays, pension, life assurance, bonus scheme, cycle to work, savings schemes, discounts, and more.

Toolstation is one of Britain’s fastest-growing multi-channel retailers of tools, accessories, and building supplies, part of Travis Perkins plc. We offer opportunities for ambitious individuals to grow with us through our store expansion and diverse group.