Store Manager

Heron Foods; Newcastle-under-Lyme; On-site; GBP 27,000 - 32,000; Full time

Job summary

A growing discount food retailer in Newcastle-under-Lyme seeks a Store Manager responsible for leading the team and ensuring operational excellence. The ideal candidate has a proven track record in retail management and a passion for customer service. This role offers a competitive salary of up to £32,000 with benefits including generous leave and career development opportunities.

Benefits

Competitive Salary

30 days annual leave

10% off at stores

Wellbeing support

Access to exclusive deals

Ongoing career development

Qualifications

• Experience as a Store Manager or similar is essential.
• Demonstrated ability to achieve sales results.
• Ability to thrive in a busy retail environment.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Ensure operational excellence and compliance.
• Deliver exceptional customer service and resolve queries.
• Develop talent and create succession plans.

Skills

Proven experience in a leadership role

Team development skills

Passion for retail

Customer service excellence

Job description

As a Store Manager, you'll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets.

Key responsibilities include:

• Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment.
• Ensuring operational excellence, from store presentation to stock management and health & safety compliance.
• Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience.
• Developing talent within your team, creating succession plans, and supporting ongoing growth.

Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you'll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment.

To be successful in this role, you'll need:

• Proven experience as a Store Manager, Retail Manager, or in a similar leadership role.
• A strong track record of developing teams and achieving results.
• A genuine passion for retail, customer service, and delivering exceptional results.
• The ability to thrive in a fast-paced, community-focused retail environment.

About Heron Foods:

Heron Foods is one of the UK's fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we're a company on the move, committed to delivering value to our customers and opportunities to our teams.

We're proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK's 'Happiest Workplaces' in the WorkL Awards.

Benefits:

• Competitive Salary: Up to circa £32,000 per annum plus bonus opportunities.
• Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days.
• Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year.
• Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family.
• Additional Perks: Access to BenefitHub for exclusive deals, reward schemes, and recognition for long service.
• Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs.

We are an equal opportunity employer and welcome applications from all qualified candidates.