Store Manager

OKA; Marlow; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading furniture and homeware retailer as a Store Manager in Marlow. You'll oversee daily operations, lead a passionate team, and provide exceptional customer service in a nurturing environment. The role offers numerous benefits, including 25 days holiday and a health cash plan.

Benefits

25 days holiday (including bank holidays)

Day off for your birthday

Health Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Discretionary bonus scheme

Pension

Life assurance

Qualifications

• Experienced retail Store Manager, preferably in luxury furniture or homeware.
• Confident communicator with excellent interpersonal skills.
• Enthusiastic about high-end retail environments.

Responsibilities

• Organize and execute daily store activities and operational requirements.
• Lead the store team to exceed targets and KPIs.
• Model and deliver exceptional customer service.

Skills

Communication

Team leadership

Customer service

Problem solving

Job description

Founded over 20 years ago by three entrepreneurial women passionate about beautiful, practical, and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 13 stores across the UK, an established Interior Design and Trade business, a mail-order service, and a thriving website.

We are currently seeking a full-time Store Manager to support our Retail Team, based at our beautiful store in Marlow, Buckinghamshire. Located in a pretty Georgian town just an hour outside London, our Marlow store showcases our curated collection of large and small OKA pieces in seasonal displays.

About Us

We believe the best work is done by people who enjoy their jobs, so we foster a fun and nurturing environment where everyone feels valued and can thrive. We are looking for an agile, proactive Store Manager with a positive attitude and entrepreneurial spirit to help us nurture this company culture.

Reporting directly to the UK Retail Director, the Store Manager will lead the store team in daily operations, ensuring high standards of customer service both face-to-face and via phone. You will manage and motivate your team to achieve brand KPIs and objectives.

Key Responsibilities

• Organize and execute daily store activities and operational requirements.
• Motivate and lead the team to exceed targets and KPIs.
• Collaborate with Visual Merchandising to maintain store presentation standards.
• Work with Business Leads to ensure smooth operations.

Customer Service

• Model and deliver exceptional customer service.
• Lead the team to provide excellent service both in-store and over the phone.
• Build long-term relationships with customers through clienteling and loyalty initiatives.

People and Culture

• Maintain a strong presence on the shop floor to role model service standards.
• Recruit, onboard, and develop a passionate retail team.
• Manage staffing levels, workloads, and schedules.
• Lead performance management and motivate the team to meet revenue targets.
• Provide training, development, and regular performance reviews.
• Create a positive team culture with recognition and high morale.
• Ensure legal compliance and health and safety standards.
• Partner with Trade, Interior Design, and Marketing teams to support sales and events.
• Model company values and behaviors.

Our Values

• Put the Customer First
• Be In It Together
• Think Big
• Own It
• Stay Playful

About You

• Experienced retail Store Manager, preferably in luxury furniture or homeware.
• Confident communicator with excellent interpersonal skills.
• Strong interest and knowledge in interiors and merchandising.
• Enthusiastic about high-end retail environments.
• Extensive selling skills and team motivation ability.
• Knowledge of the furniture/home furnishings market is a plus.
• Flexible working hours.
• Hardworking, reliable, and a strong leader.
• Creative problem-solver with a passion for the OKA brand.

Benefits

• 25 days holiday (including bank holidays), plus length of service increases.
• Day off for your birthday.
• Health Cash Plan.
• Enhanced Maternity Pay.
• Employee Assistance Programme.
• Eligibility for discretionary bonus scheme.
• Additional benefits: pension, life assurance, eye tests, cycle scheme, travel loans, social events, wellbeing centre, and more.

If successful, you will join the OKA family, a fast-paced and dynamic business. To apply, please send your CV along with your salary expectations, notice period, and right to work information via the provided link.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Management
• Industry: Furniture and Home Furnishings Manufacturing