Store Manager

Trek Bicycle; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Trek Bicycle is seeking a Store Manager in Manchester. This role offers significant operational responsibilities including overseeing customer experience, employee performance, and achieving sales targets. You will lead by example in customer service and staff training, contributing to a vibrant store atmosphere. Along with competitive salary and benefits including annual leave, discounts, and health programs, you will thrive in a dynamic work environment focused on growth and teamwork.

Benefits

25 days annual leave plus bank holidays

Employee discounts on bikes, parts, and accessories

Access to health and wellbeing programs

Discounts on high street and online brands

Death in service benefit

Qualifications

• Self-motivated with a positive attitude and teamwork mindset.
• Excellent hospitality and communication skills.
• Attention to detail and problem-solving abilities.
• Interest in bicycle servicing and a willingness to learn new skills.

Responsibilities

• Lead in customer experience, employee performance, and sales targets, setting standards and inspiring the team.
• Engage with customers and staff to meet sales goals and participate in budgeting and financial reviews.
• Organize and validate staff training programs and conduct bi-weekly leadership meetings.
• Maintain an inviting store environment through effective merchandising and manage store supplies.
• Participate in hiring, onboarding, scheduling, and disciplinary procedures.

Skills

Leadership

Communication

Customer Service

Problem Solving

Attention to Detail

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for:

Position: Store Manager

Location: Manchester

Job Type: Full Time, Permanent

What you’ll do

As Store Manager, you will have significant responsibility for your store’s operations. You’ll lead in customer experience, employee performance, and sales targets, setting high standards and inspiring your team. This role requires strong leadership, a passion for people, and a commitment to community engagement.

Your key responsibilities will include:

Financial Performance

• Engage with customers and staff to meet sales goals.
• Be among the top salespeople, leading by example in customer service.
• Participate in budgeting and financial reviews.

High Performance Staff

• Organize and validate staff training programs.
• Conduct leadership meetings bi-weekly to review performance and plan ahead.

Store Merchandising and Operations

• Maintain an inviting store environment through effective merchandising.
• Manage store supplies and financial reporting.

Human Resources

• Participate in hiring, onboarding, scheduling, and disciplinary procedures.

Miscellaneous Duties

• Perform additional duties as assigned by management.

What you’ll bring to the team

• Self-motivation, positivity, and teamwork mindset.
• Excellent hospitality and communication skills.
• Attention to detail and problem-solving abilities.
• Interest in bicycle servicing and willingness to learn new skills.

If you believe your skills add value even if you don’t meet all criteria, please explain in your cover letter why you’re the right fit.

Benefits at Trek

• 25 days annual leave plus bank holidays.
• Employee discounts on bikes, parts, and accessories.
• Access to health and wellbeing programs, including gym discounts and virtual healthcare.
• Discounts on high street and online brands, cinema tickets, and charity leave.
• Death in service benefit.

If you have any specific requirements during recruitment or interviews, please mention them in your application. We support diversity and inclusion in our hiring process.

If you thrive in a dynamic, growth-oriented environment with enthusiastic colleagues, Trek is the place for you!