Store Manager

The Boots Company PLC; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a passionate Store Manager to lead a dynamic team in delivering exceptional customer care. This role offers the opportunity to drive business growth and improve store performance while inspiring your team. You'll be at the forefront of enhancing customer experiences, managing operations, and implementing strategies that set the company apart in the competitive retail landscape. With a commitment to personal development and career progression, this position is ideal for those looking to make a significant impact in a supportive and inclusive environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Enhanced leave for expecting or adopting parents

Flexible benefits scheme

Access to support services through TELUS Health

Qualifications

• Strong customer service skills and retail management experience.
• Ability to lead teams and implement company strategy effectively.

Responsibilities

• Lead and inspire your team to deliver exceptional customer care.
• Manage store performance and sales, focusing on customer satisfaction.

Skills

Retail management

Customer service

Team leadership

Coaching and development

Adaptability

Tools

Digital tools

Job description

As a Store Manager, you will work in store and drive the success of your store while inspiring your teams with your passion for excellent customer care. Your strategy and enthusiasm will help grow and improve the business. Opportunities for career progression in beauty, healthcare, and opticians are available, supported by our training teams to equip you with the necessary tools for success in your current role and beyond.

About the role

You will:

1. Lead, challenge, and inspire your team to deliver business growth through exceptional care to customers and patients.
2. Manage the sales and performance of your store, maintaining a strong focus on customer satisfaction.
3. Serve as a passionate ambassador for the Boots brand, contributing to our goal of becoming the world's leading pharmacy-led health and beauty retailer.
4. Own the shop floor, build relationships with your team, and oversee sales and operations.
5. Identify opportunities for improvement to differentiate Boots from other retailers.
6. Engage with your team to understand their preferences and areas for change.

What you’ll need to have

These essential skills and experiences are required:

• Retail management and commercial experience, with strong customer service skills.
• Understanding of how to lead and implement company strategy to achieve performance results.
• Ability to work efficiently in a fast-paced environment and adapt to customer needs.
• A collaborative personality and team-oriented approach.
• A commitment to ongoing personal development.
• Skills in coaching and developing individuals and teams.

It would be great if you also have

These desirable but not essential skills and experiences:

• Experience with new technology and comfort navigating digital tools.
• Benefits include Boots Retirement Savings Plan, discretionary annual bonus, enhanced leave for expecting or adopting parents, flexible benefits scheme, and access to support services through TELUS Health.

For more information about our benefits, visit boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots.

Why Boots

We promote an inclusive and respectful work environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace for all.

What's next

If you apply, you will be invited to complete a timed online assessment. For adjustments or assistance, contact us at [e-mail]. After the assessment, our team will review your application and contact you with the outcome.

If successful, we will arrange an interview and answer any questions. If not, you will be notified by email.

We are open to discussing part-time and job share options for full-time roles and can provide reasonable adjustments during the application and interview process.

Visit our FAQs for more information on the application process. We are updating our system until Monday 9th January; during this time, you can register your interest by providing your details and the job reference number, and a team member will contact you.

Thank you for your interest. We look forward to hearing from you!