Store Manager

Hempel Group; Luton; On-site; GBP 32,000 - 37,000; Full time

Job summary

Crown Paints is seeking a Store Manager for their Luton location. This permanent, full-time role involves leading a team, managing stock, and driving sales performance in a customer-focused environment. The position offers a competitive salary, performance bonuses, and excellent benefits, including generous annual leave and a strong pension plan.

Benefits

36 days of annual leave

Up to 25% performance bonus

Discounted paint for personal use

Pension plan with company matching

Employee Assistance Programme

Health & wellbeing perks

Excellent work-life balance

Eating out, retail, and leisure discounts

Cycle to Work Scheme

Training and development opportunities

Qualifications

• Experience in managing and motivating a team.
• Strong commercial understanding and ability to meet financial targets.
• Proven track record in customer service and relationship building.

Responsibilities

• Lead and manage a small team to achieve sales targets.
• Oversee stock management and ensure smooth store operations.
• Develop commercial skills and influence store performance.

Skills

Leadership

Customer Service

Commercial Understanding

Problem-Solving

Job description

Crown Paints are seeking to recruit a Store Manager to join our fantastic team based in Luton.

• The role is a permanent, full-time position working 40 hours per week (7am-5pm Monday - Friday and occasional Saturdays 8am-12pm).
• In return, we are offering a salary of GBP32,037 per annum + bonus + excellent benefits package.

What you can expect from this role?

This is a hands-on, people-focused role where every day offers the opportunity to make an impact. Expect to lead from the front of the store, becoming a familiar and trusted face to customers. Building relationships is key, from getting to know regular customers to winning new business through confident prospecting and providing exceptional service.

There is plenty of scope for ambition and proactive thinking. This role is ideal for someone who thrives on setting and achieving challenging targets, enjoys problem-solving, and is driven by results. It offers the chance to influence sales performance and customer growth, with the support and autonomy to make informed decisions.

Leadership is central to this role. Managing and motivating a small team, you will coach others, have meaningful conversations, and support strong team performance through effective time and task management.

You will take ownership of stock management, maintaining control, forecasting needs, and ensuring the store runs smoothly daily. Attention to detail and forward planning are essential.

Commercial understanding is important. You will have the opportunity to be involved in wider store performance, working with financial targets such as profit and loss, monthly KPIs, and margin management. This role offers a great opportunity to develop commercial skills in a fast-paced, customer-first environment.

With great work comes great reward

At Crown Paints, we pride ourselves on our warm and inclusive culture, excellent working conditions, and an attractive reward package that includes:

• 36 days of annual leave (including bank holidays and a paid mandatory store closure period, e.g., Christmas)
• The opportunity to earn up to a 25% performance bonus each quarter
• Purchase of a generous amount of significantly discounted paint for personal use
• A fantastic pension plan where the company will match and even double your contributions
• Employee Assistance Programme (EAP) - 24/7 confidential support via an employee helpline with qualified counsellors
• Health & wellbeing perks - a range of medical, dental, and optical treatments for you and your family
• Excellent work-life balance - never work night shifts or on Sundays!
• Eating out, retail, and leisure discounts
• Cycle to Work Scheme
• Training and development opportunities throughout your role

A little more about us

Crown Paints has been manufacturing paint for over 200 years, with more than 60 years proudly holding the Royal Warrant. We are committed to our craft and supporting cultural, humanitarian, and scientific causes worldwide.

Alongside our owners, The Hempel Foundation, we focus on education for children in need and support over 55,000 children across 22 projects globally. At Crown, it's not just paint — it’s personal!